9 Replies Latest reply on Sep 27, 2019 2:18 PM by pparmer

Web Client Pro broken with with latest Java (Version 8 Update 211)

calc2014 Apr 29, 2019 3:45 AM

Serv-U Web Client Pro does not load with the latest Java Runtime installed. Serv-U Version 15.1.6.84 (on Server 2012 R2). Java Version 8 Update 211

Tested on Windows 7 and Windows 10 and both have the issue in two locations.

bshopp Do you know when Solarwinds will fix this? Users cant upload using Web Client Pro.

Unsure if FTP Voyager JV is affected as this stage - maybe you could confirm?

Thanks!

Re: Web Client Pro broken with with latest Java (Version 8 Update 211)

calc2014 Apr 29, 2019 4:41 AM (in response to calc2014)

This also appears to still be broken in the Serv-U release from 25 April 2019 - 15.1.7.162
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- Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
  
  bshopp Apr 29, 2019 3:55 PM (in response to calc2014)
  
  We are actively researching this now to see what change broke it and how we address. So don't have an answer yet.
  
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Re: Web Client Pro broken with with latest Java (Version 8 Update 211)

ivodlouhy May 2, 2019 5:02 AM (in response to calc2014)

We have identified workaround, if you disable option "Keep temporary files on my computer" in Java Control Panel / General / Temporary Internet Files / Settings then FTP Voyager JV and Web Client Pro should work correctly again.
We continue on investigation how to avoid this post Java Version 8 Update 211 issue fully without workaround needed.
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- Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
  
  calc2014 May 2, 2019 5:56 AM (in response to ivodlouhy)
  
  Thanks, yes that temporary workaround seems to work. Please could you post here when fixed? I'm not sure some end users will have the ability to change those settings due to policies etc.
  
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  - Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
    
    ivodlouhy May 3, 2019 6:58 AM (in response to calc2014)
    
    Yes I will update it here once we know how/when it will be fixes.
    
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    - Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
      
      david.stenhouse Jul 19, 2019 3:51 PM (in response to ivodlouhy)
      
      I would like to know if you have any fixes for this Java issue, other than the workaround provided? Thank you.
      
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    - Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
      
      calc2014 Sep 11, 2019 9:21 AM (in response to ivodlouhy)
      
      Any update on this ivodlouhy? It basically means no one has been able to do multiple file uploads in the Web Client since April if they dont have admin rights to change their Java settings. Thanks.
      
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- Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
  
  conorcartin May 10, 2019 11:06 AM (in response to ivodlouhy)
  
  Thank you!
  
  Been losing the will trying to get this working for a user recently.
  
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- Re: Web Client Pro broken with with latest Java (Version 8 Update 211)
  
  pparmer Sep 27, 2019 2:18 PM (in response to ivodlouhy)
  
  Is there an update on this. Nearly 5 months later and we also are awaiting a permanent fix.
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