8 Replies Latest reply on Jun 25, 2019 6:08 AM by cdennison

THWACK points for classes

cdennison May 31, 2019 1:24 PM

Sorry I am new - was trying to find out how to get THWACK points for the (3) courses I just attended

I have already linked my account to the Customer Portal but my points did not show up??

Re: THWACK points for classes

KMSigma May 31, 2019 1:25 PM (in response to cdennison)

THWACK points are generally assigned once a week. Depending on when you took the classes, you should see your points appear within about a week.
1 of 1 people found this helpful
Like (1)

Actions
- Re: THWACK points for classes
  
  cdennison Jun 3, 2019 3:00 PM (in response to KMSigma)
  
  Thank you so much for the reply.
  
  I appreciate the information.
  
  Chuck
  
  image001.jpg 1.4 KB
  
  Like (0)
  
  Actions
Re: THWACK points for classes

wluther May 31, 2019 2:13 PM (in response to cdennison)

cdennison Also, you need to make sure you fill out the survey after each class.
Like (0)

Actions
Re: THWACK points for classes

cdennison Jun 20, 2019 11:19 AM (in response to cdennison)

Just curious if I need to do something else - I have now been to (4) classes but still none of the THWACK points have been awarded. I have filled out the surveys, linked my account to the portal not sure if I missed a process somewhere?? Thanks!!
Like (0)

Actions
- Re: THWACK points for classes
  
  KMSigma Jun 20, 2019 11:36 AM (in response to cdennison)
  
  I see your name in our points queue. It should process by the beginning of next week.
  
  Like (0)
  
  Actions
  - Re: THWACK points for classes
    
    cdennison Jun 20, 2019 11:37 AM (in response to KMSigma)
    
    Thank You very much!!!
    
    Much appreciated.
    
    image001.jpg 1.4 KB
    
    Like (0)
    
    Actions
  - Re: THWACK points for classes
    
    cdennison Jun 24, 2019 5:32 AM (in response to KMSigma)
    
    Thanks for the update.
    
    I was wondering what was going on with the other (3) classes I attended
    
    I got points for the (4th) class but not the first (3) I attended
    
    Thanks
    
    Chuck
    
    image001.jpg 1.4 KB
    
    Like (0)
    
    Actions
  - Re: THWACK points for classes
    
    cdennison Jun 25, 2019 6:08 AM (in response to KMSigma)
    
    Thanks for your help in checking on my points for my classes.
    
    I did receive points for (1) of the (4) classes I took - it has been a month now for the other (3) but still no points for them....
    
    Is this something you can help with or can you direct me where I can go to get it resolved??
    
    Thank You.
    
    Chuck
    
    Like (0)
    
    Actions

Go to original post