18 Replies Latest reply on Feb 5, 2019 2:51 PM by tech2734

Getting Credit for Missions

knucklebusted Nov 21, 2017 11:53 AM

Not sure where to post this. Not like any other forum I've ever used so here goes.

I have done several of the things outlined in missions but they still show as grey and not completed. For instance, I think you would all agree that I have set an avatar but it is not showing completed. I've also followed and liked but not received credit in missions.

Nobody has responded to my helpdesk email request after several days so that is seeming like a dead end for my first week at thwack.

Re: Getting Credit for Missions

nickzourdos Nov 21, 2017 12:12 PM (in response to knucklebusted)

Paging DanielleH and wabbott
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Re: Getting Credit for Missions

cahunt Nov 21, 2017 12:32 PM (in response to knucklebusted)

I have seen everything update, except for possibly today. I should have looked closer at my points before answering.
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Re: Getting Credit for Missions

Wendy Abbott Nov 21, 2017 12:53 PM (in response to knucklebusted)

Hi Greg, are you referring to any mission in particular?
I see on your profile that you are receiving points & badges for the monthly mission, you're showing as complete for the on-boarding mission, and the SSO link up mission is complete as well.
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- Re: Getting Credit for Missions
  
  knucklebusted Nov 21, 2017 2:25 PM (in response to Wendy Abbott)
  
  I have changed my avatar. I have followed someone. I have friended someone. I have rated posts. I have bookmarked posts. I can't find a way to access bookmarks though. Seems like that would be a good thing to have under my content or profile.
  
  Here's a screen shot of the things I am showing credit for completing. I think there should be a lot more checked.
  
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  - Re: Getting Credit for Missions
    
    nickzourdos Nov 21, 2017 3:21 PM (in response to knucklebusted)
    
    It took me a minute to find the bookmarks section also, it's located on your main profile page under "More"
    
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  - Re: Getting Credit for Missions
    
    cvwinds Nov 22, 2017 8:48 AM (in response to knucklebusted)
    
    Looks like I have some catching up to do. I ran into the same issue with the "You Don't Know THWACK" mission. I thought every step was followed, but I'll give it another shot.
    I'll THWACK you later!
    
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- Re: Getting Credit for Missions
  
  knucklebusted Dec 1, 2017 8:13 AM (in response to Wendy Abbott)
  
  I just posted a status update and that mission doesn't show completed after a refresh. Is there a waiting period or some review that has to happen?
  
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Re: Getting Credit for Missions

smttysmth02gt Nov 21, 2017 3:20 PM (in response to knucklebusted)

I'm in the same boat. I also have some things that have not been added.
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Re: Getting Credit for Missions

david.botfield Nov 22, 2017 8:34 AM (in response to knucklebusted)

I've had similar issues. I've asked questions and marked one as the correct answer but not had the mission credits.
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Re: Getting Credit for Missions

dtolemy Nov 22, 2017 11:43 AM (in response to knucklebusted)

Just curious are you logging in when you are doing the missions etc...
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- Re: Getting Credit for Missions
  
  knucklebusted Nov 23, 2017 8:15 AM (in response to dtolemy)
  
  Yes, or else it wouldn't show my avatar picture to change. I'm a newb to Thwack but far from clueless.
  
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Re: Getting Credit for Missions

knucklebusted Dec 5, 2017 9:44 PM (in response to knucklebusted)

So, I guess we are to assume this is a bug or something that doesn't work currently?
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- Re: Getting Credit for Missions
  
  rschroeder Dec 6, 2017 10:17 AM (in response to knucklebusted)
  
  DanielleH and other SW / Thwack admins can be a resource for your individual specific mission completion questions.
  
  If you have a specific mission that isn't complete, you might find a human resource listed somewhere on the for that mission.
  
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  - Re: Getting Credit for Missions
    
    knucklebusted Dec 7, 2017 3:58 PM (in response to rschroeder)
    
    But wouldn't that seem to make the Mission Page of no value if we continually (others have the same issue) have to raise a flag?
    
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Re: Getting Credit for Missions

mmckown Dec 21, 2017 10:18 AM (in response to knucklebusted)

I am finding that I am also having this issue - points for avatar, marking something as helpful, creating a poll. Can someone help me with that? Thanks!
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Re: Getting Credit for Missions

david.botfield Feb 16, 2018 9:43 AM (in response to knucklebusted)

On this subject I've recently completed 3 surveys and had the points added for one of them. unfortunately as the points for two of the surveys were the same I don't know which survey I've been credited for and therefore which survey to chase for the points. It would be helpful if instead of the undefined against the points added there was something that stated "for survey x". Then I'd know who to chase.
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- Re: Getting Credit for Missions
  
  tech2734 Feb 5, 2019 2:51 PM (in response to david.botfield)
  
  I feel the same regarding mission shortcuts. It gives points but does not specify which mission shortcut as I know I am missing points for quite a few, but I do not know which ones to specify.
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Re: Getting Credit for Missions

tech2734 Jan 24, 2019 3:58 PM (in response to knucklebusted)

I am having the same issue. I believe they have reset them for me as I now am getting credit for things, but I should already have credit as I have completed all of this prior. I also do not get credit for monthly mission shortcuts.
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