16 Replies Latest reply on Feb 1, 2012 1:09 PM by dpeterson87

    Interface in "Unknown State"


      I have a Dell PowerEdge 2950 (Tower) that is giving me a periodic "Unknown State" error. It doesn't appear to stop Solarwinds from receiving SNMP data, but it does consistently show up in "Nodes with Problems". None of my other server have this issue, and the only difference between this server and the others is that it is a tower versus a rack server.

      Typically, I can restart the SNMP service on the server and it kicks back in, but it will return within a few days. The NIC model as read by Orion is: Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client). I've seen limited information around other forums referencing this problem with Broadcom nics, but I'm all out of ideas.

       Has anyone else been experiencing similar issues?

        • Re: Interface in "Unknown State"

          Well, I thought I'd bring this up again. I'm still at a loss - every so often these NICs (now, I've even seen an Intel NIC do it occasionally) will go into an "Unknown State" and I stop receiving CPU Load, Memory, and generally any SNMP information. I have to restart the SNMP service in order to receive data again. This happens on several of my Dell servers. Could it be related to the Dell SNMP Client software?

            • Re: Interface in "Unknown State"

              I have seen the same problem with a number of our Dell PE's (different models and ages), although not all, and some of them more frequent than others. I never to the time to correlate hardware/software to find a common factor.

              The only time we could reproduce it, was after installing the monthly MS patches that also leaves the SNMP service in an unresponsive state, unless you reboot the server (or restart the service).

              Little over a year ago, we decided to switch to IBM hardware, that do not give me the problem, although they also have the BroadCom NetXtreme NIC's on board.

              We also decided to part with Dell OpenManage in favor of IBM Director. This required us to leave to DOM client on the server, but also install the IBMD client. After that the occurrence of the problem seems to have all but disappeared. I do not want to draw any conclusions, but it may be that the IBMD client replaced a common dll.

              So your question whether it may be the Dell SNMP client, I would say that is possible that one of the installed components related to the DOM client may be 'less robust'.

              An obvious advise is to ensure that you installed the latest firmware and software updates from Dell.

            • Re: Interface in "Unknown State"

              I am experiencing the same problem as well I have 5 Supermicro servers plugged into a Dell 3348 switch. 3 of the servers have Intel NICs and 2 of them have Broadcom BCM57xx nics. I constently see this same behavior with the Broadcom NICs. has anyone tried updating the NIC driver?

                • Re: Interface in "Unknown State"

                  I have! Since I posted this, all my Dell Servers have started to do this. Not as frequently on the Intel NICs, but still does occur. I've updated to the latest firmware and drivers, but nothing helps.

                  I've gone as far as writing a script that will restart the SNMP service on the systems when they go into an unknown state, but I'm having difficulties making it run properly.

                  I was thinking this problem is pointing more and more towards the Dell OpenManage SNMP agent, but now with your comments about the Broadcom NICs, I'm lost again.

                • Re: Interface in "Unknown State"

                  snmp ifmib ifindex persist on the Cisco 6500.  Or snmp-server ifindex persist on Cisco routers.  This solution doesn't help servers.

                  • Re: Interface in "Unknown State"

                    I have the same problem with some Avaya VPN Routers 1100,1700,2700,5000(aka Nortel)

                    Basically,  I am trying to monitor  VPN Tunnel interfaces and they are showing as unknown state, Orion still collects stats. 

                    Opened a ticket with Orion support and I was told that develop team will check it out. I am currently v9.5. I am testing v10 and i still have the same issue.



                    • Re: Interface in "Unknown State"

                      I am having the same issue but it is only on Cisco ASA 5505 vpn boxes.

                      Some of them say unknow and some to not, there is really no pattern.

                      Any help would be appreciated.