20 Replies Latest reply on Jul 27, 2018 10:10 AM by aLTeReGo

How to rebuild an APE

Prashant Singh Jul 18, 2018 5:30 PM

Hi Team,

I have to rebuild an APE. The platform version is 2017.3 HF3

While reinstalling the APE on a new box, we are getting the error: Algorithm has stuck! Unable to install any product on setup.

Is there any other way to install or I have to choose the legacy version?

Re: How to rebuild an APE

aLTeReGo Jul 18, 2018 5:42 PM (in response to Prashant Singh)

It sounds like you downloaded the Additional Poller Installer for a different Orion Platform version through the Customer Portal. Instead, you will need to download and run the Scalability Engines Installer from the web interface of your Orion server. it is located under [Settings > Polling Engines > Download Installer Now]
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- Re: How to rebuild an APE
  
  Prashant Singh Jul 18, 2018 5:59 PM (in response to aLTeReGo)
  
  HI aLTeReGo, I tried this way as well again getting the same error.
  
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  - Re: How to rebuild an APE
    
    aLTeReGo Jul 18, 2018 7:23 PM (in response to Prashant Singh)
    
    What version of the installer are you using? You can check this by right-clicking on the installer itself, selecting 'Properties' and clicking on the 'Details' tab.
    
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    - Re: How to rebuild an APE
      
      Prashant Singh Jul 18, 2018 7:49 PM (in response to aLTeReGo)
      
      Hi aLTeReGo , The version is the same as mentioned by you.
      
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      - Re: How to rebuild an APE
        
        aLTeReGo Jul 18, 2018 9:03 PM (in response to Prashant Singh)
        
        What module(s) do you have installed?
        
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        Re: How to rebuild an APE
        
        Prashant Singh Jul 19, 2018 12:25 PM (in response to aLTeReGo)
        
        NPM 12.2, NTA 4.2.3, NCM 7.7, VNQM 4.4.1
        
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- Re: How to rebuild an APE
  
  Prashant Singh Jul 18, 2018 6:06 PM (in response to aLTeReGo)
  
  While trying to install via 12.1 installer getting following error:
  
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Re: How to rebuild an APE

Prashant Singh Jul 18, 2018 6:26 PM (in response to Prashant Singh)

Is there someone from SolarWinds support who can pick the call or reply on Case # 00145046 - Rebuild additional poling engine
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Re: How to rebuild an APE

rschroeder Jul 18, 2018 6:52 PM (in response to Prashant Singh)

If it were me, I'd delete the APE that has failed to recreate/rebuild. Completely. Wipe it out, then follow the process, provided by aLTeReGo previously, once a new platform is created to replace it. RDP into the newly rebuilt/wiped server, open a web page to the Main Instance of NPM, then use the Polling Engines link as referenced above to recreate your APE.

I've actually done this a couple of times with good success. The important part was giving the new APE the exact same name and IP address as the APE that failed to build of upgrade. It worked well for me.
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- Re: How to rebuild an APE
  
  Prashant Singh Jul 18, 2018 7:56 PM (in response to rschroeder)
  
  Hi rschroeder, This has worked for me as well in the past. I have created a new box and using the old hostname and IP to install the application and getting the above-mentioned errors.
  Luckily got support on call, who shared the link for the port requirement and left away since his shift was over and nobody joined later. Port connectivity is fine.
  
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  - Re: How to rebuild an APE
    
    David Smith Jul 19, 2018 4:05 AM (in response to Prashant Singh)
    
    This sounds similar to the issues experienced here: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run
    
    Have you changed the Name of your Primary Orion server by any chance? If so you will need to run a script on your Database to update the NetBios reference in your system.
    
    Personally, I might be tempted to remove all reference to your existing APE and then try the rebuild as if it were a new machine
    
    Have you tried downloading the NPM12.2 Offline installer directly from the Customer Portal and putting it onto the APE Server? When it runs you can select the Scalability option?
    
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    - Re: How to rebuild an APE
      
      Prashant Singh Jul 19, 2018 12:38 PM (in response to David Smith)
      
      Hi David,
      
      There are no changes made to the primary. We want to rebuild APE due to its platform issue. I want to keep the same name and IP for this replaced APE.
      I didn't try the NPM 12.2 offline installer, this might be a way but I am looking specifically for APE installer.
      
      Thanks
      Prashant
      
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    - Re: How to rebuild an APE
      
      Prashant Singh Jul 19, 2018 7:39 PM (in response to David Smith)
      
      Hi David,
      
      I tried with NPM 12.2 offline installer, still, it is giving the same error as Solarwinds installer.
      
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      - Re: How to rebuild an APE
        
        David Smith Jul 20, 2018 3:15 AM (in response to Prashant Singh)
        
        I would suggest you might stop and re-start all the Services on your Primary Polling Engine as it doesn't seem like your APE can communicate with it properly. Also, make sure no FW or ACL has been put in place between them and that they can communicate properly on TCP/17777
        
        It might even be worth re-running the Config Wizard on your Primary - I know this sounds odd, but something isn't right as the APE connects to the DB and it's being refused connection.
        
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        Re: How to rebuild an APE
        
        Prashant Singh Jul 20, 2018 1:10 PM (in response to David Smith)
        
        HI David,
        
        Checked all connectivity and it is working fine. The issue is related to installation.
        Solarwinds support informed that the issue is related to some beta installed on Primary server in the past, and they are unable to support on beta.
        
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        Re: How to rebuild an APE
        
        rschroeder Jul 20, 2018 1:24 PM (in response to Prashant Singh)
        
        Perfect. All you should need do is completely uninstall the beta (preferably re-image the server from the ground up) and reinstall the APE as outlined above, and things should start working again.
        
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        Re: How to rebuild an APE
        
        Prashant Singh Jul 20, 2018 8:22 PM (in response to rschroeder)
        
        Support also informed that since the SQL is also associated with the Primary server so the database schema is also affected, so I should choose a new SQL instance. So eventually I would be setting up a new environment of Solarwinds from scratch. Is there a way to minimize the work.
        
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Re: How to rebuild an APE

Prashant Singh Jul 26, 2018 4:31 PM (in response to Prashant Singh)

I upgraded to NPM 12.3, still got stuck on APE, Installer is not proceeding, NEXT button is grayed and not responding.
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- Re: How to rebuild an APE
  
  Prashant Singh Jul 26, 2018 4:49 PM (in response to Prashant Singh)
  
  running configuration wizard resolved this issue.
  1 of 1 people found this helpful
  
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- Re: How to rebuild an APE
  
  aLTeReGo Jul 27, 2018 10:10 AM (in response to Prashant Singh)
  
  prashantsingh wrote:
  
  I upgraded to NPM 12.3, still got stuck on APE, Installer is not proceeding, NEXT button is grayed and not responding.
  
  This indicates that the APE is already up-to-date as it is showing the current version only, with no version to upgrade to. That is why the 'Next' button is grayed out.
  
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