Hi Tom,

simply watch this page on THWACK: What Are We Working on for DameWare - Updated September 10th, 2019

I'll update it, once we ship the fixed driver.

Milan

It would be good to know if will takes weeks, months or years to get this fixed.

In April we are deploying 1709 to 5000+ computers.

If this is not fixed by then we have to find Another alternative.

This is something we dont want to do because we Think that dameware is a good Product but this bug makes it useless.

We have a super strict "do not promise timelines" policy.

I am glad, that you like the product and agree, that this is a serious issue, that needs to be fixed ASAP.

Dealing with this issue since 5 months is not what i call "fixing it ASAP".

Just ridiculous that its taking so long.

Every software development company should test their software with insider preview builds early to avoid such problems.

I don't want to think about what new problems will come with build 1803 & DameWare...

We have lost our trust to Solarwinds, if they at least could show some proof that they are working on it.

They could present some kind of beta

With this silence maybe they will never fix this issue.

Are there any updates on this issue? The same thing happens on Server 2016 as well

Bennett, we're seeing a good progress on a new driver. Once we have the driver signed and integrated with DameWare, I'll reach out to this group to do some early customer testing.

6 months have gone and still no solution.

Just tell us, If you do not want to develop this product anymore, don't fool with customers.

All, completely understand the frustration, but let me quickly introduce myself.  I just returned to SWI a couple of months ago and lead product management and strategy for our Systems Management and tools portfolio of products and Milan is on my team.  In my previous stint here, I was at SWI for 6.5 years solely in product management.  I actually was at one time the PM of DameWare as well back in my earlier days.  To give folks an update on this front, while I don't have a firm timeline, we have a team actively working on this right now including consulting with an external firm which specializes in kernel level drivers for OS's.  We are getting much closer to have something ready, meaning months.  When we do have some beta or RC level code, please let me know if you are interested in helping us kick the tires.  Also please feel free to contact me if you wish to discuss at brandon.shopp@solarwinds.com.

Hi Brandon.

Please let me know when the beta is ready

We are looking at alternatives to Dameware but could you show us a proof of concept we could wait a Little longer.

Best Regards Björn

Dear Brandon,

Is there is any update on this case ? we are still having probelm with display  on remote computers.

Please give an update on this issue. Withour a sight on a fix we are dumping the our licences and won't refresh and jump to RealVNC

I just posted my update about a week or so ago, so I do not have a ton of big updates to share vs. what I shared before.  We are supposed to get an internal update of the driver this week and then we need to incorporate into the product itself and do our own internal testing.  Let me sync with Milan on things and see what we can provide more specific or concrete. 

Still no update yet?

New model's are coming out that only support 1709 and above thus being unsupportable with Dameware...

We have Surface Book 2's being deployed to our fleet which will be unsupportable via Dameware

We're incorporating the new driver to the DameWare MRC build and will soon start testing it. We're be running Beta with customers under active maintenance. If you're interested in Beta, send me an email to milan.hulik@solarwinds.com

Hello,

Are you going to release the fix for version 9 also ?

New Mirror Drive will require a complete rebuild of DMRC -> so we'll be releasing a new version of DameWare, which will fully support Win10. We won't touch previous versions as it would require a rebuild and re-release of everything between v9 and current release + QA validation. That is not, what we generally do.

milan.hulik  wrote:

 

New Mirror Drive will require a complete rebuild of DMRC -> so we'll be releasing a new version of DameWare

I'm actually glad to hear this. The old mirror driver was literally a decade old, so it is high time that it was totally rebuilt. Hopefully with some other new improvements too!

If we have active maintenance on a DMRC license, we should get this new version, correct?

That’s correct. We’re also talking about features like support of 4k/8k resolutions, support of monitors with negative coordinates and support of OpenGL, Java and DirectX apps.

Thanks! I'll also note that I've seen oddities when trying to view remote desktops that have a USB adapter (to HDMI/VGA/DVI/whatever) where that USB adapted display does not show up through Dameware at all. Perhaps you guys could test some of those too?  Thanks.

We're getting really close to having a Beta build. New mirror driver is now integrated with DMRC and it connects to Win10 machines! Finally. We now need to resolve small performance related issues and then ship a Beta build. Stay tuned! I received tons of requests from you to participate in our Beta program. As soon as we have Beta out, I'll post registration information to this thread as well. Thank you for your patience. Milan

HI Milan,

it has been an week since your last post, can you post an update of the current status?

Damian

I do not have anything exciting yet. Saw a demo today, it worked. Team has to fix a few bugs and make sure that we give you stable build with no regression issues. So we'll also have to do a bit of testing before we launch beta.

Hi Milan

its been over 3 weeks since your last progressive update. Still waiting for beta build to test on our end so we can upgrade our systems to 1709...

Same Problem here. We need a supported Version very urgent. We have currently 1400 Computers with Windows 10 - 1709 or 1803. Can we get an Beta Version or something?