2 Replies Latest reply on Jan 16, 2018 10:38 AM by fluffy midnight

    Email Tech Group if No Tech Has Grabbed the Ticket


      Is it possible to have web help desk email the Tech group if a ticket has not been assigned/picked up after a certain amount of time? We are a small group of four techs so sometimes we overlook a ticket thinking someone else will grab it if we are working on another ticket already.