1 2 3 4 Previous Next 132 Replies Latest reply on Jun 27, 2018 10:43 PM by lcsw2013 Go to original post
      • 25. Re: IPAM 4.6 is broken
        ecklerwr1

        You beat me to it... I was trying to help out.

        • 26. Re: IPAM 4.6 is broken
          syncopix

          Am I missing something? I downloaded the offline installer (Solarwinds-Orion-HotFix-2017.3-OfflineInstaller.exe) from the customer portal, that indicates it was released/updated today but when I run it all I get is "All products are up-to-date" and I can't progress.

           

           

          Also being very pedantic in the release notes it talks about the hotfix being called SolarWinds-IPAM-v3.3.0-HotFix1.msp when I assume it actually means SolarWinds-IPAM-v4.6.0-HotFix1.msp?

          • 27. Re: IPAM 4.6 is broken
            syncopix

            No idea what's going on. This offline installer seems broken as well for me. I had no idea that NPM and NCM HF3 was out - according to the installer HF2 is the latest and doesn't offer me the HF3 installs (see screenshot above!). If I extract the contents of the EXE using 7-Zip, I see HF3 is in there.

             

            Honestly, it's probably time to jump ship and go to someone like LogicMonitor. Really fed up of the pain and hassle we have to go through with all these updates and product updates. Not to mention the crazy and ever increasing server requirements.

             

             

            • 28. Re: IPAM 4.6 is broken
              josh.haberman

              Unfortunately, none of my outstanding issues mentioned above have been addressed.

               

              I installed the hotfix about 30 minutes ago.  None of the scans queued up have completed including the small "/29" subnet that queued up first.

               

              My "Manage Credentials" for IPAM scope is still blank.  I tried adding test credentials but, they didn't appear either.

              2 of 2 people found this helpful
              • 29. Re: IPAM 4.6 is broken
                maryan.dmytriv

                Does it work in the same way when you download Hotfix Bundle for Products with Orion 2017.3 - includes IPAM 4.6 Hotfix 1?

                • 30. Re: IPAM 4.6 is broken
                  yarl

                  hi,
                  regarding scans could you please try clear up JobEngine35.sdf as described here (IPAM scans not running - SolarWinds Worldwide, LLC. Help and Support ) and rerun scans.

                  • 31. Re: IPAM 4.6 is broken
                    josh.haberman

                    I've been on with support for an hour and 30 minutes since installing the hotfix. The rep performed the task you suggested and this hasn't resolved the issue.

                     

                    I presume you're a SolarWinds employee yarl?

                    1 of 1 people found this helpful
                    • 32. Re: IPAM 4.6 is broken
                      syncopix

                      Yes, same issue. In the end I ran all the MSP files manually. Afterwards I ran the offline installer which now tells me that it needs to upgrade IPAM 4.6 HF3 to IPAM 4.6 HF3. Go figure!

                      • 33. Re: IPAM 4.6 is broken
                        syncopix

                        Since installing HF3 my job scans list in the web interface is now completely empty and it tells me "No subnets are configured for reoccurring scans". Despite subnets being configured for automatic scanning.

                        • 34. Re: IPAM 4.6 is broken
                          josh.haberman

                          Update on this.

                           

                          After installing IPAM4.6HF1 all the documented issues remain and none of them were resolved.  I spent 2 hours and 40 minutes on the phone with support attempting to continue to resolve this issue after the Hotfix was installed.

                           

                          As of now, over 1,800 subnet scan jobs are being queued up maxing out the resources on my primary polling engine.  The maximum subnet scan setting is set to 5 subnets in the DB but, IPAM 4.6 is completely ignoring this setting (in fact, there was a setting in the web interface to set the maximum amount of simultaneous subnet scans yourself but it's been removed. I'm told this is a feature in 4.6 and not a bug).

                           

                          As a temporary fix until development can get a fix in place, support assisted me in disabling all subnet scans.  The other option was to disable IPAM altogether however, we need IPAM even in a static form too much to disable it.

                           

                          I would like to think I've been extremely patient with the issues related to IPAM 4.6 and I've been very transparent with how my support experience has been.

                           

                          Most of our maintenance license renewals are coming due in the next few months. Given that this issue has persisted for nearly 2 months, the handoff of my issues was fumbled from 1st level support to development during RC, and despite the fact that I'm clearly not the only user with these issues and 4.6 was released into GA anyways I'm not very confident the value of having active support provides.

                           

                          At this point I don't think it's unfair to expect someone senior within SolarWinds to contact me to review my support experience so far, figure out how to prevent this from happening again (expedited support for RC version users!?!), and to finally fix this issue for good.

                           

                          ding

                          • 35. Re: IPAM 4.6 is broken
                            superfly99

                            After coming across this thread I just checked mine and my last discovery was 17/12/17 which was the date I last ran an update on my Solarwinds environment to install VMan 8.1.

                             

                            Has anyone got the scanning working again? I haven't installed the hotfix as yet but after reading some of the comments here, I'm not sure if there's any point in installing it at this stage.

                            • 36. Re: IPAM 4.6 is broken
                              tasmar85

                              I have also applied the 4.6 HF1 from the customer portal on both my Main Polling Engine and Additional Polling Engine and the scans are still broken for me as well. The one thing that did work for me was the feature to add a DHCP server that is being polled on my Additional Polling Engine. This is very frustrating and I have not had any accurate scans working for well over 1 month and if this isn't fixed soon I might have to also consider not renewing IPAM that we have for two separate Orion Instances and was planning on purchasing a third IPAM for when we deploy a third instance of SolarWinds. This really needs to be priority number 1 and if development needs to be on a call with me to find a fix then I am all for that.

                              1 of 1 people found this helpful
                              • 37. Re: IPAM 4.6 is broken
                                CourtesyIT

                                Right now, I am unable to update/upgrade several of my remote Polling Engines (#Case# 00028732) because the Orion-Installer is unable to pull down the required data.  I will have to wait on the IPAM Hotfix until then.  But I am having several issues with IPAM as well.  I also noticed that the "Simultaneous Scans" number line item is missing. 

                                 

                                Eric

                                • 38. Re: IPAM 4.6 is broken
                                  josh.haberman

                                  I've been on a call with support and the IPAM dev team since 9:30AM CST.  They're still working on the issues, I'll update with what happened when we conclude.

                                  • 39. Re: IPAM 4.6 is broken
                                    stevenstadel

                                    Can you let us know when your case has been resolved CourtesyIT? We have an upgrade scheduled for next week.

                                    • 40. Re: IPAM 4.6 is broken
                                      josh.haberman

                                      Concluded my call at 12:30 PM CST.  The vast majority of the issues remain unresolved. As part of the "IPAM Polling getting stuck", IPAM was starting automated subnet scans for a lot of subnets until it could no longer handle all the queued jobs. Before IPAM 4.6 the maximum simultaneous subnet scan jobs was set to 5 (or could be manually changed via the web console).  This issue seems to be resolved with a buddy drop and a lot of manual changes.

                                       

                                      -There are still scans failing and then "getting stuck" in the job status window.

                                      -The IPAM "Manage Credentials" windows is still blank.

                                      -I'm still receiving an error when trying to add a DHCP server to an APE for IPAM scanning.

                                       

                                      It was mentioned on a previous call that there may be an issue with the collector service requiring assistance from the "collector dev team". The call ended today because, the collector dev team was no longer in the office and despite this issue being mentioned in the past they weren't included in this call for some reason.

                                       

                                      I'm in central time and have arranged for a 4AM support call tomorrow to accommodate the schedules of the SolarWinds dev teams to troubleshoot this as I can't continue to sacrifice 3+ hours of my work days on SolarWinds support calls.

                                       

                                      I'm very angry and frustrated at the multiple missed opportunities to troubleshoot these issues completely much earlier when the issues were first reported.

                                       

                                      I really hope I can close this thread for good tomorrow...

                                      2 of 2 people found this helpful
                                      • 41. Re: IPAM 4.6 is broken
                                        magicpercy

                                        Any word on resolution yet?

                                        • 42. Re: IPAM 4.6 is broken
                                          marcrobinson

                                          I was looking forward to the IPAM 4.6 upgrade until I read this. It sounds a bit like the growing pains from the NPM 11/11.5 upgrades. As much as I was planning an NPM 12.2 multi-module/multi-poller upgrade, I think it may be wiser to wait until this gets resolved. ding - can you follow up on this mega-thread if a new hotfix is posted, as it sounds like that may be forthcoming.

                                          The only other thought I have is wondering if those with issues are upgrading from an older NPM 10.x or 11.x  Orion system (upgraded to 12.01, then 12.1 etc.), instead of a 12.x fresh installed system. I have noticed that newer additional pollers 'seem' to behave nicer as they are brought online after a couple of upgrades have occurred on the rest of the servers. That's more of a windows thing than anything else. I don't recommend rebuilding an entire environment for every upgrade (but it has crossed my mind - deploy current versions on new servers, then upgrade).

                                          Marc

                                          • 43. Re: IPAM 4.6 is broken
                                            josh.haberman

                                            My issues have been resolved with a buddy fix during a long support session

                                            with the dev team on Friday.

                                             

                                            I'm travelling this week and I'm hoping on getting time to write a proper

                                            summary later. This took alot longer than I hoped it would but, hates off

                                            to the SolarWinds staff for getting this resolved.

                                             

                                            I'm not sure when a proper hotfix will be released for the subnet polling

                                            but, I would imagine it would be soon.

                                             

                                            On Mon, Jan 8, 2018, 14:29 marcrobinson

                                            • 44. Re: IPAM 4.6 is broken
                                              tasmar85

                                              When will a hotfix be released for this fix? I really need this fixed for me ASAP.

                                              • 45. Re: IPAM 4.6 is broken
                                                josh.haberman

                                                I'm not sure when a proper hotfix with what was done to resolve the issues on my system will be released.

                                                 

                                                ding, can you provide any advise on this?

                                                • 46. Re: IPAM 4.6 is broken
                                                  ding

                                                  tasmar85 , do I understand correctly that support resolved your issue yesterday??

                                                  • 47. Re: IPAM 4.6 is broken
                                                    ding

                                                    It's in the process of being published as we speak!

                                                    2 of 2 people found this helpful
                                                    • 48. Re: IPAM 4.6 is broken
                                                      tasmar85

                                                      ding, yes you are correct. I was provided a buddy drop to fix the issue with subnet scanning, however I do have another issue I see with DNS zone transfer scanning as it is not running at all. I have updated my ticket and hopefully will get that fixed, but the biggest concern for me is fixed and that is with the subnet scans.

                                                      • 49. Re: IPAM 4.6 is broken
                                                        ding

                                                        Hot Fix 2 is available now in your customer portal!!!

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