17 Replies Latest reply on Feb 8, 2018 8:40 AM by serena

    Mislabeled Offline hotfix installation


      Dear Solarwinds,


      I recently downloaded the "Hotfix Bundle for Products with Orion 2017.3 - includes NPM 12.2 Hotfix 3" - released December 22nd 2017 from your site. This filename is the following "Solarwinds-Orion-HotFix-2017.3-OfflineInstaller.exe".


      When I go to run it on my "Offline Server", what is the first thing it does when it goes to install ? It tries to go out to the internet to DOWNLOAD a file. Perhaps I am just ignorant and don't know what the word offline means, but this is starting to get frustrating with the downloading of these huge all in one files. I missed the old way of just installing each product separably without the constant downloading from the solarwinds server. All of my servers are offline and have no access to the internet. I would really like to download the correct file I need the first time.


      I am sure this is true of others in the Public Sector that have a requirement for servers to never be able to access the internet. I just hope Solarwinds keeps this in mind for future hotfixs/updates of their products.


      So now I am downloading another large file that the installer told me to download: Customer Portal Login | SolarWinds. Maybe this will work, maybe not.