16 Replies Latest reply on Dec 14, 2017 10:39 AM by rodegard

    Manager Emails



      I just started as Service Desk Manager and would like to receive an email upon each new ticket for all groups. I was able to create one but it was only sending the fact that there is a new ticket, but it didn't have ticket detail . I would like to see the ticket detail. Is there a way to do this without all of the techs receiving the email?