To add a new model in assets we do the following:
- Go into setup
- Manufacturers & Models
- If there is no manufacturer for this model we add the name
- Click on manufacturer name
- Click on tap Model Editor
- Add new model
If this is done you can use the new model under Assets (new)
The way I understood the relationship between "Clients", "Assets" and "Tickets" is:
Clients (users) can have assets assigned to them (the Pc they use). If a client opens a ticket, the asset that caused the incident (or for the request it was raised for) will be assigned to the ticket. This makes sense, because a client could have various assets assigned to them (PCs, laptops, tablets, printers, software packages...).
Doing this, it is easy to see in WHD who is the user, what asset he/she is referring to in this case and what is the problem.