12 Replies Latest reply on Nov 2, 2016 1:45 PM by tavo.villanueva

SolarWinds Active Diagnostics

robertcbrowning Apr 10, 2014 4:32 AM

The new Active Diagnostics is a great tool to quickly identify some problems and it has also helped me understand and resolve issues when the regular SolarWinds Diagnostics routine fails to complete.

However, some of the returned messages are rather confusing and I wonder if a dictionary of its messages with meanings and recommendations has been created and could be published.
Regards, Robert

Re: SolarWinds Active Diagnostics

Karlo.Zatylny Apr 11, 2014 8:53 AM (in response to robertcbrowning)

This is a good idea. Initially the idea was that each test would have a corresponding KB article to go along with it, but this hasn't held true for each message that Active Diagnostics produces. We are looking at creating something to help you here and we'll update this thread with some more information.

Thanks
KZ
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- Re: SolarWinds Active Diagnostics
  
  deiberts Jan 27, 2015 6:54 AM (in response to Karlo.Zatylny)
  
  Karlo,
  
  Was there any resolution with this idea? We have found several errors ourselves in regards to what Mr. Browning stated. A help lookup or guide for this to alleviate any possible issues with Solarwinds is a plus in my book!
  
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  - Re: SolarWinds Active Diagnostics
    
    Karlo.Zatylny Feb 23, 2015 3:10 PM (in response to deiberts)
    
    Sorry for the delayed response. We made some changes in the release that should be in your portal soon if not already.
    
    I'll have kasaff look at making this happen. Active Diagnostics will keep getting better each release to help you out.
    
    KZ
    
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Re: SolarWinds Active Diagnostics

tavo.villanueva Oct 18, 2016 8:06 PM (in response to robertcbrowning)

Wher can I find the Active Diagnostics Installer on Solarwinds Orion Server?
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- Re: SolarWinds Active Diagnostics
  
  neomatrix1217 Oct 18, 2016 8:13 PM (in response to tavo.villanueva)
  
  If you have NPM 12.0 you will find it here C:\Program Files (x86)\SolarWinds\Orion\ActiveDiagnostics or run the regular diagnostics and there will be a link at the bottom.
  
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  - Re: SolarWinds Active Diagnostics
    
    tavo.villanueva Oct 18, 2016 8:59 PM (in response to neomatrix1217)
    
    thanks neomatrix1217 but on NPM 11.0.1 dont exist that folder
    
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    - Re: SolarWinds Active Diagnostics
      
      robertcbrowning Oct 19, 2016 7:58 AM (in response to tavo.villanueva)
      
      RDP to the NPM v11 Primary Polling Engine,
      Do a Start > SolarWinds Orion > Documentation and Support > Orion Diagnostics
      At the bottom of the on the SolarWinds Diagnostics page select SolarWinds Active Diagnostics
      and then select whether you want all tests to run or just a single test - best to run all of them
      
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      - Re: SolarWinds Active Diagnostics
        
        tavo.villanueva Oct 19, 2016 8:24 AM (in response to robertcbrowning)
        
        Thanks robertcbrowning but I already try to execute active Diagnostics on my Addittional Web Server (SW AWS), but when I push Run Diagnostics Button notice me with a message that "the prograr was not found on registry" or something like that. This message appears only on SW AWS.
        
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        Re: SolarWinds Active Diagnostics
        
        robertcbrowning Oct 20, 2016 2:51 PM (in response to tavo.villanueva)
        
        I suspect that the error message is telling the truth and that the registry has a problem. You could raise a ticket on the Customer Portal for help, but I suspect they may ask you to re-build your AWS.
        You could try doing a Configuration Wizard on this AWS. which will run through all the files, reg entries and permissions required or
        You may want to just stand up a new Windows server, download the correct pieces of AWS software from your Customer Portal, but not license any of it. You'll get 30-days to do the licencing. You could then run the two AWS servers side by side for a while and prove that the Active Diagnostics function works properly. When you are happy, you can use the Licence Manager on the original AWS to unload the licences & then use the Licence Manager on the new AWS to re-instate the licences. Finally, you can decommission the original AWS.
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        Re: SolarWinds Active Diagnostics
        
        Jan Pelousek Nov 2, 2016 1:40 PM (in response to tavo.villanueva)
        
        Actually per screenshot you have some of the earlier versions. I believe the AD hasn't been installed there on the AWS and APEs as in those Active diagnostics early versions there wasn't yet implemented the mechanism to differ the AD tasks for different server types. Surely you can grab the ActiveDiagnostics installer from the c:\ProgramData\Solarwinds\Installers\ and install on AWS, but I'm affraid, that some of the tasks won't be valid for the AWS/APE servers, so may give false alarms.
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- Re: SolarWinds Active Diagnostics
  
  jkuvlesk Oct 20, 2016 3:35 PM (in response to tavo.villanueva)
  
  Here is a training video on how to use it/where to find it: https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Troubleshooting_and_Support_-_Active_Diagnostics_-_Video
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Re: SolarWinds Active Diagnostics

tavo.villanueva Nov 2, 2016 1:45 PM (in response to robertcbrowning)

Thanks Jan, Actually I suppose that because on each AWS installed on same version I couldn't find that feature.
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