2 Replies Latest reply on May 31, 2016 4:41 AM by billypilgrim

Adding user comment

amyd May 27, 2016 2:22 PM

Is there a way in WHD to add a client note via the technicians view that looks like it was added by the client?

We have not let our users in the system yet and I am looking for a way that I can add the note the send to me via email into the ticket and attach their name or have it turn yellow.

Re: Adding user comment

typhoon87 May 27, 2016 11:52 PM (in response to amyd)

I do not believe there is a way to do this. Also with no security controls this would leave a huge potential whole for abuse.
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Re: Adding user comment

billypilgrim May 31, 2016 4:41 AM (in response to amyd)

Hi Amyd

The way we get around this is by moving the original mail from the user to a mailbox WHD is parsing. This does mean you or your Techs need to have permissions on that mailbox, though it doesn't need to be the main, default mailbox.
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