1 Reply Latest reply on Mar 7, 2016 10:16 AM by cbajee


    Adeeb Raja

      Dear fellow,


      My name is Adeeb Raja and I need to know about welcome kit. When i 'll get the SCP Welcome Kit at my door?
      Please anyone know about Welcome Kit so please clear my query.


        • Re: SCP WELCOME KIT

          Please find the answer below;


          Originally Posted By: revbenae


          Every SCP Question Ever


          just finished my test and I passed! How long until I get all my free stuff?

          Once you pass the online exam, the Test Administrator reviews your answers, and then approves you for certification. (Admin review is completed in about 2 business days, excluding weekends and standard US holidays.) If you’re gaining SCP Certification to enhance your resume, we recommend you plan in advance.


          Once approved by the Test Admin, we’ll send a SCP certificate-holder 'Welcome email' noting your successful completion of the exam, along with your official SCP number and Verification Code. The email includes instructions for you to verify your name and address so we can order your certification kit. You must reply to that email and correct or verify your name and shipping information in order to get the free Welcome Kit.


          Most importantly: Also attached to that email is your digital certificate that you can print out and display for your employer or anyone requesting validation that you earned your SCP credential. It is equally valid proof of completion as the printed certificate and is immediately available when your exam is reviewed.


          What is in the free Welcome Kit?

          The Welcome Kit contains a branded SolarWinds mug, as well as your framed certificate so you can display it in your office.


          How do I find out the status of my free Welcome Kit shipment?

          Welcome Kit orders are sent on a weekly basis to our fulfillment company in California. They build your kit, package it and mail it via USPS. At that point you should receive a tracking email from certification@solarwinds.com. If you require tracking please let us know and we’ll send an email with tracking information. For all shipping questions email is the most direct communication path over the thwack forum.


          I still haven’t received my Welcome Kit, and it’s been 4 weeks. What do I do?

          First: Make sure you returned the congratulations email from us, and verified your name and shipping information. Also note some international postage destination may take 4 weeks to get to recipients.


          Then: If you have your tracking number, please use USPS.com to determine if your package is with your local carrier, and/or out for delivery. We recommend you contact your local carrier/service with the shipping information. If you cannot get any information from your local carrier, we recommend you contact Customer Service at USPS.com.


          My kit did not get delivered and appears to be lost. What do I do?

          Make sure you have your tracking number from USPS.com, then contact Customer Service at USPS.com.  Also be sure to contact your local postal service with the tracking information. If the package fails to reach you because of incorrect or insufficient shipping address information, we can’t send another free kit.  If you provide a UPS or FedEx shipping number we can re-process your kit, but note international shipping fees may exceed $150.


          When do I get my SCP badge and how do I add it to my profile?

          As part of the welcome kit order process, the Certification Team adds your SCP thwack badge. About a week after you pass the exam, check your profile on thwack under the Activity tab. Just hover over the badges area to the right, grab the SCP badge and drag it down. Be sure to add that to your Reputation under your profile in "Me in 3" front and center!


          My information has changed. Can I log in somewhere and revise that myself?

          If your information has changed, please provide that to us via email and we will update your account.


          I would like to join the SolarWinds Certified Professional LinkedIn group. How do I do that?

          The SCP LinkedIn group is open to SCP certificate holders only, and you must request to join—we don’t automatically add you once you pass your exam. Once you have your congratulatory email, email the team: certification@solarwinds.com  and request to be added to the group. Be sure to include your First and Last Name along with your SCP number and the email address associated with your LinkedIn account. Only SCP certificate holders may join the group.

          1 of 1 people found this helpful