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Swql studio connection problem

kylep1 over 8 years ago

I been trying to connect to my main Solarwinds server with the swql studio. I setup an individual windows account in Solarwinds with my company’s AD. I keep getting a connection error unable to connect to information service. An error occurred when verifying for the message. I checked and stopped and restated the Solarwinds information service and Solarwinds information service 3. It still will not connect from my laptop to the server or on the local Solarwinds server.

Anyone have this problem before or was able to fix it?

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0 tdanner over 8 years ago

What is the name and version of the SolarWinds product(s) on that server?
What version of SWQL Studio?
What server type are you specifying in the SWQL Studio connection dialog?
Are the laptop and server on the same AD domain?
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0 kylep1 over 8 years ago in reply to tdanner

The following are the Solarwinds products.
Orion 2015.2, NCM 7.4, SAM 6.2.1, NPM 11.5.2, IVIM 2.1.0, and DPA 9.2.0
The version of SWQL studio is 1.10.16.0
On the Server type I have been trying Orion (v3) and Orion (v3) AD.
The laptop and server are on the same AD domain.
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0 tdanner over 8 years ago in reply to kylep1

Ok, no obvious issues there.
Are you able to connect SWQL Studio on that laptop to the server using an Orion account (not AD)?
How about using PowerShell from that laptop? "Connect-Swis -Hostname myserver -Trusted" will use AD auth.
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0 kylep1 over 8 years ago in reply to tdanner

I made a new local Orion account and was able to login with the SWQL studio.
Now I just need to be able to have a windows AD account login.
Thanks for you help!
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0 kylep1 over 8 years ago in reply to kylep1

I made AD account and added it to Solarwinds under managed account. I still can't connect when I try to use an AD account.
Do I need to added the AD account to Solarwinds SQL Database ?
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0 tdanner over 8 years ago in reply to kylep1

More troubleshooting questions:
Are you able to connect with SWQL Studio using other AD accounts? In other words, is the problem specific to this account?
If you run SWQL Studio on the Orion server, can you connect using the AD account locally?
Finally, look in C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log on the Orion server and see if there is any more information about this error.
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0 kylep1 over 8 years ago in reply to tdanner

I made a normal account and a domain account and they both can't login. From my laptop or from the local Solarwinds Server.
I'm checking the logs now.
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0 kylep1 over 8 years ago in reply to kylep1

I looking at the log files and see a lot of the following .
** Assembly SolarWinds.InformationService.Core, Version=2015.1.1.6134, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
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0 kylep1 over 8 years ago in reply to tdanner

I found error number 137
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0 tdanner over 8 years ago in reply to kylep1

I can't really do anything with that number out of context. Can you copy and paste in the surrounding lines from the log file?
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