From my experience, here's what the colors mean:
- Yellow: client note
- Blue: tech note
- Green: tech note marked as solution
- Gray: tech note hidden from client
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The notes are different color to indicate where the note came from,
Yellow = written by a tech,
Blue = Written by a user,
Green = Tech marked that note as a "solution" to a ticket.
Gray = A hidden note written by a tech
As for the tech labels (the techs name is a color) such as in the search or group tickets pages this is just to be a quick identifier to the tech assigned, in a larger corporation it could be used say only for manager or team leads to see what tickets are escalated to them however it is just a visual cue nothing else. To set this to Setup --> Techs --> Techs --> click a tech --> click the edit pencil --> go to color and select --> save.
You can also color code request types, Setup --> Tickets --> Request Types --> Color --> Save