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Re: [Bug?] : (colon) in subject line
rtriebwasser Sep 6, 2013 6:40 PM (in response to stuartwhyte)1 of 1 people found this helpfulI created a bug for this. We will investigate...
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Re: [Bug?] : (colon) in subject line
stepan.husak Sep 9, 2013 7:42 AM (in response to stuartwhyte)Hi, Stuart.
We can't reproduce this behavior.
Can you provide example of invalid subject line and actual matching rule in your Email Alert Source Settings ??
Additional note:
are you creating new email, or use Redirecting, Replaying, Forwarding technique of mail client?
because Alert Central have problems with processing this specific events.
Regards,
Stepan Husak
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Re: [Bug?] : (colon) in subject line
stuartwhyteSep 9, 2013 8:12 AM (in response to stepan.husak)
It's a little difficult to actually tie down as we addressed using trial and error.
We noted that when sending the email (a generated email from a ticketing system) no AC alert was listed when a : was placed in the subject line. When the : was removed, the email was scrapped correctly. This was repeatable.
The error could in fact be with the scrapping, but seeing as the alert isn't listed, and without access to the logs (see my other posting) we have no way of identifying where it has fallen over.
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Re: [Bug?] : (colon) in subject line
stuartwhyteSep 9, 2013 9:06 AM (in response to stuartwhyte)
From the log, these lines seem to coincide with the times of the failed messages:
14:31:23.257 [EmailPoller-1] WARN c.s.oncall.email.EmailPollerImpl - Failed to process email java.io.IOException: No content at javax.mail.internet.MimePartDataSource.getInputStream(MimePartDataSource.java:113) ~[mail-1.4.5.jar:1.4.5] at com.sun.mail.handlers.text_plain.getContent(text_plain.java:107) ~[mail-1.4.5.jar:1.4.5] at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04] at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04] at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5] at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:564) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:332) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:69) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:268) [oncall-email-1.0.1-SNAPSHOT.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04] at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04] at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04] at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04] 14:31:23.350 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email message not set to delete, forcing delete to clear all messages in mail box. 15:06:31.195 [EmailPoller-1] WARN c.s.oncall.email.EmailPollerImpl - Failed to process email java.io.IOException: No content at javax.mail.internet.MimePartDataSource.getInputStream(MimePartDataSource.java:113) ~[mail-1.4.5.jar:1.4.5] at com.sun.mail.handlers.text_plain.getContent(text_plain.java:107) ~[mail-1.4.5.jar:1.4.5] at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04] at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04] at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5] at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:564) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:332) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:69) [oncall-email-1.0.1-SNAPSHOT.jar:na] at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:268) [oncall-email-1.0.1-SNAPSHOT.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04] at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04] at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04] at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04] 15:06:31.239 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email message not set to delete, forcing delete to clear all messages in mail box.
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Re: [Bug?] : (colon) in subject line
stepan.husak Sep 9, 2013 9:32 AM (in response to stuartwhyte)Looks interesting.
We would like to investigate this closer.
Can you forward me original email that cousin the problem (to stepan.husak[a]solarwinds.com), so we can try to reproduce this behavior?
Regards,
Stepan Husak
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Re: [Bug?] : (colon) in subject line
stuartwhyteSep 9, 2013 10:10 AM (in response to stepan.husak)
Email sent
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