The company that I work for is thinking of implementing SolarWinds server and application monitoring. Based on my experiences with ipMonitor, I think Server and Application Monitoring will meet our needs. However, there is one thing I have noticed while using the demo version that I think is somewhat difficult to handle.
My company is a global corporation with data centers and support staff in Europe, Asia and North America. We would like to have a follow-the-sun support policy for most of our systems (prod and dev). We outsource our system operations, however most of our systems do not need 'operators' or 'monitors' per se. Essentially everyone that is a company employee provides support 24-hours a day when required on the systems in their home data center. Also, the support staff at the other data centers can often be called upon to support systems during their business hours if they can. Most of the outsourced operations, therefore, are for basic hardware and OS issues.
This is where ipMonitor / Server and Application monitoring becomes important. The monitoring is straight-forward and the alerts can be tuned fairly well. What I don't see being very easy to manage are what I would call "shift schedules". We have hardware people, OS people, DBAs, middleware web app people, and strictly app admin people. Generally speaking we have the same sets of people in all of our data centers. The each work a normal business day shift. At any given time, the hardware people around the globe shift-schedule support for the hardware. At any given time, our DBAs shift-schedule database support for our dbs. That is the general idea.
When I set up alert monitoring in ipMonitor or Application / Server monitoring, I would like to be able to have more flexibility in assigning the "shift schedules" to a given set of alerts. I can see that I can import a schedule over and over again for a given alert. This is not flexible enough because a lot of times, the alerting needs to be change based on holidays, short-term company needs, etc.
Am I missing something -or- are there additional pages in Server / Application monitoring to support this kind of dynamic configuration?