25 Replies Latest reply on Sep 11, 2012 2:41 PM by websitemaker@gmail.com Branched to a new discussion.

    DNS Report Feedback & Thoughts

    nicole pauls

      When we were reviewing the new DNS Report tool to tweak and improve the formatting of the output, we tried to make it easy to understand how many issues there were in each section. The previous tool made it very easy to find warnings and errors, though (by making them very yellow and very red), and several customers have commented that they like the old format.

       

      We're going to be doing some improvement work on this tool to make it easier to read and understand, and we'll be going for something that's better than BOTH versions.

       

      What did you love or hate about the old tool? What do you love or hate about the new tool?

        • Re: DNS Report Feedback & Thoughts
          blipp

          the new is terrible

          the old was much better

          better overlook in the old

          the new is like finding the needle in a haystack

          • Re: DNS Report Feedback & Thoughts
            goodeye

            Hi,

            I'm cringing at the buyout (sellout?) of dnsstuff in general, and this is the start of the slide. dnsstuff was a plain, easy to use, very fast, worked anywhere-anytime service. Loved it. My first reaction to the dnsreport is it's fluffy, "ajax-y" (in your own words), dumbed-down, and looks like a report for a manager. The posts about "new back end" and "issues", e.g., SPF records, have me worried that you've scrapped the hard work the original guys did, and have the entire thing on new code. Is that true? or is it just the UI that's different? ("New back-end" is especially disconcerting - is it still on windows? Or did it get entirely rewritten on linux?)

             

            So, some specifics for dnsreport:

            Please sort the legend to match the section headings. Legend has pass, fail, warn, info; headings have info, fail, warn, pass. I couldn't quickly tell green from blue in the heading, so I thought I had a bunch of 0 passes.

            Please emphasize the fail icons, and deemphasize the others. Presently, The green checkmark is brighter than the red x, especially with the fade/gradient at the top of the red - it's washing out. Consider making the red one larger.

            In the headings, please eliminate the color if the value is zero; or perhaps a light colored outline around a white box with a 0 in it. Also, remove the blue background of the section heading. A blue outline or underline, white background, and bold dark heading text will suffice to mark off the heading while not drawing your eye, as if something is wrong since there's a big blue bar. All that will lead to the only color we should see is if something is wrong. I know lots of green looks good, but that's a management report thing; I only want the red x marks.

             

            Please restore the technical details. e.g, "Domain has a WWW hostname" and just IP addresses. There should be something about the A record, preferably with all its details. Similar with NS records, etc. You're showing values, but I have to read the english sentence to map what records you're showing me. Here's one: for some reason you're showing the same IP address 5 times for the WWW record check. I don't know if that's from the 5 nameservers, or if it's a different A record for some reason - I have no idea, and can't tell what's going on. The MX records are just a number and a name. I remember that the number is the priority, but I don't do this that often that all the records are familiar.

             

            Please use a different font for the data, like Verdana or perhaps Courier so it can be aligned without a lot of tables. I don't recall the old report's font, but this Arial is hard to read the data. And e.g., the MX records have different number of digits for the level.

             

            This is making me do more work. Please bring the old one back. If you have the will, you could provide a link to the old one, and you'll know you're successful when people shift over to the new one on their own.

             

            I'll be looking at the other tools too, but I'm also going to do some comparison shopping. Never thought I would.

             

            Bob

              • Re: DNS Report Feedback & Thoughts
                nicole pauls

                Thanks, Bob. To answer your general questions, first:

                Hi,

                I'm cringing at the buyout (sellout?) of dnsstuff in general, and this is the start of the slide. dnsstuff was a plain, easy to use, very fast, worked anywhere-anytime service. Loved it. My first reaction to the dnsreport is it's fluffy, "ajax-y" (in your own words), dumbed-down, and looks like a report for a manager. The posts about "new back end" and "issues", e.g., SPF records, have me worried that you've scrapped the hard work the original guys did, and have the entire thing on new code. Is that true? or is it just the UI that's different? ("New back-end" is especially disconcerting - is it still on windows? Or did it get entirely rewritten on linux?)

                 

                The core platform work we just went live with was actually built by the original DNSstuff team and had been in progress for quite some time before the acquisition. The original goal of rebuilding the backend was so that it was scalable, portable (not so dependent on specific systems, so they could be more elastic and add systems as they needed), more easy to add/plug-in new tools, and easier to do things like run the tools in sequence and offer cached/historical results comparisons. The original frontend was planned to be based on the beta Vidocq interface, but SolarWinds decided to keep the toolset interface, leaving the results to match the new design (the "AJAXy" stuff).

                 

                The primary thing SolarWinds added to the work the core DNSstuff team had already designed and nearly completely implemented themselves was multiple datacenter redundancy. It is deployed on Linux-based platforms today, but the previous DNSstuff platform was actually a mix of systems, so it's not as big of a migration as you might think. We did have to round out the design on several of the results output pages to add formatting where it wasn't present, but most of the core work was already done, we're just building on the hard work of the original DNSstuff team's v2.0 of toolset.

                 

                During the design process, we did talk to several long-time DNSstuff customers to better understand the site design and formatting. It's clear we should/could have done more testing with the specific tools of interest, and we're changing our process. If you or anyone reading this thread is interested in seeing and providing feedback on DNSreport redesigns (something we're expediting based on collective feedback) let me know and I'll set up a show and tell where you can give some real-time feedback.

                 

                On to the specifics for DNSreport:

                So, some specifics for dnsreport:

                Please sort the legend to match the section headings. Legend has pass, fail, warn, info; headings have info, fail, warn, pass. I couldn't quickly tell green from blue in the heading, so I thought I had a bunch of 0 passes.

                Please emphasize the fail icons, and deemphasize the others. Presently, The green checkmark is brighter than the red x, especially with the fade/gradient at the top of the red - it's washing out. Consider making the red one larger.

                In the headings, please eliminate the color if the value is zero; or perhaps a light colored outline around a white box with a 0 in it. Also, remove the blue background of the section heading. A blue outline or underline, white background, and bold dark heading text will suffice to mark off the heading while not drawing your eye, as if something is wrong since there's a big blue bar. All that will lead to the only color we should see is if something is wrong. I know lots of green looks good, but that's a management report thing; I only want the red x marks.

                This look and feel commentary is really helpful. What I'm hearing (which is consistent what the previous poster said) is that it's extremely hard to zero in on failures - needle in a haystack. The formatting of the previous DNSreport was all white, lots of text on the page, BUT failures and warnings were the ONLY thing that were another color which made them SUPER easy to scroll down and find. I think we can still improve on the old design, but the current design is now just a wall of text with subtly differently-colored pastel boxes. Easy on the eye, but not functional.

                 

                Please restore the technical details. e.g, "Domain has a WWW hostname" and just IP addresses. There should be something about the A record, preferably with all its details. Similar with NS records, etc. You're showing values, but I have to read the english sentence to map what records you're showing me. Here's one: for some reason you're showing the same IP address 5 times for the WWW record check. I don't know if that's from the 5 nameservers, or if it's a different A record for some reason - I have no idea, and can't tell what's going on. The MX records are just a number and a name. I remember that the number is the priority, but I don't do this that often that all the records are familiar.

                 

                Please use a different font for the data, like Verdana or perhaps Courier so it can be aligned without a lot of tables. I don't recall the old report's font, but this Arial is hard to read the data. And e.g., the MX records have different number of digits for the level.

                 

                This is making me do more work. Please bring the old one back. If you have the will, you could provide a link to the old one, and you'll know you're successful when people shift over to the new one on their own.

                 

                Ah. This is where the "report for managers" comes in - too much detail was removed. In some cases, judgment calls were made about what was useful information and what wasn't, some of which clearly are off the mark. Putting back the details is something we heard in some customers that e-mailed our technical support team as well. The old site's font was Trebuchet MS, interestingly enough. New font is Helvetica. It's also coming up 9 point for me by default, which might just be too small, especially for that amount of text.

                 

                Ease of identifying issues, restoring the technical details behind the confusing summaries, and readability. Got it.

                 

                Again, thanks very much for all the detailed feedback. If you or anyone else are interested in seeing the changes we're interested in making, I am happy to set something up.

                  • Re: DNS Report Feedback & Thoughts
                    jst3751

                    I am a long time DNSStuff.com user, and have been since its inception by the original developer. As such, this dramtic change in the format is not welcome at all. The orginal format was fast and easy to find the information I needed. Additionally, it is now a multistep process to send a link to the report to a user as proof of where the problem is, let alone the fact that I would not want to send the report as it is not neat and clean like the original.

                     

                    Having to fill out a form to SEND the link some where is clunky at best and does not work for me. I end up having to send the link to myself, then from that email copy the link and paste it into the email I am sending to the reporting user, which is usally replying back to their email to me.

                      • Re: DNS Report Feedback & Thoughts
                        nicole pauls

                        Great feedback.

                         

                        Worth noting, one reason for the "share results" vs. sending a direct link is that using "share results" actually displays a cached copy of the IDENTICAL results that you saw, rather than re-running the tests which could potentially have different results. We are re-implementing direct links to the tools, too, so you'll be able to have a direct link that someone could copy/paste to drop in their URL bar and run the same test you did.

                         

                        Having the ability to share the contents of the report, not just a link to the online contents of the report, is something we will look at adding back in. We'll need to look at the formatting of the email so that it's readable but still has all of the info.

                         

                        In your opinion, would you place higher priority on emailing the report contents (they would look like they do on the page right now), or changing the report formatting?

                         

                        Also, in your opinion, do you think emailing the results directly is only valuable for DNSreports, or would that be useful across other tools for you?

                         

                        Thanks!!

                          • Re: DNS Report Feedback & Thoughts
                            jst3751

                            Making sure the results any person I send the results to appears exactly the same as I see it is extremely important.

                             

                            If the contents of the report as I see them can be shared easily INTO an email I am creating or replying to, that would be preferred over sending a link to the entire report.

                             

                            As for which is higher priority, emailing reports or changing the report format, I would have to say the report format is higher priority.

                             

                            Yes, there are other tools that would also be beneficial if those results could be sent as well.

                    • Re: DNS Report Feedback & Thoughts
                      ntraced

                      Horrible new system, difficult to work with, too many clicks to get vital information we need in a timely fashion.  I honestly don't care how pretty it looks, it no longer meets our requirements.  Best thing you can do is let people specify what interface they want to use with the system - "pro user" or "eye candy" mode for those that care about such things. I dare say I could live without the "pro user" version being updated as well, it did everything we needed.

                       

                      What did I love about the old tool: just about everything.

                       

                      What do I hate about the new tool:

                       

                      - I hate I need to start a new query everytime and can no longer refresh

                      - I hate there is no longer a query string in the URL so I can't link it to myself to check later, I can't update a DNS query from A to MX when I'm checking individual records via the query string or check multiple variations of a domain (e.g. com net co.uk which I used to be able to do quickly and simply in the query string of the URL)

                      - I hate the layout of information, by and large we don't want a fancy report we just want to be able to see the data cleanly in a nice clear table - that is enough!

                      - I hate that error results tell us nothing now in DNS queries we have to guess what the issue is (i.e. a domain that the zone file wasn't loading properly, no info shown whereas previously we had full results of the process)

                      - I hate that information seems to have been removed or dumbed down, often we could isolate issues just because of the full results given back to us, if I wanted just the basics I can use multiple free tools

                       

                      We aren't renewing our subscription.  I appreciate change is not a process most people relish but this just looks like change for change sake (regardless of who was responsible).

                        • Re: DNS Report Feedback & Thoughts
                          nicole pauls

                          Thanks. Again, this feedback is extremely helpful. We're working on the direct linking and refresh across all of the tools (separate to the formatting of the DNS report itself) and hope to have an update on that issue soon.

                           

                          Our move was primarily about infrastructure, which we do believe will benefit customers in the long term (otherwise we wouldn't have made it). Fortunately, we're already seeing the benefit in how quickly we're able to confirm and turn around updates when issues are discovered, but unfortunately the number of issues is not at all what we expected so it's taking us some time to work through it all. In the meantime, we're prioritizing updates to the site based on all of your (and other customer) feedback about what was better before, what's missing now, and what is driving you away.

                           

                          Keep it coming! All specifics and criticism are welcome.

                        • Re: DNS Report Feedback & Thoughts
                          fray

                          eh? what the ... I expected the tests, results and formatted output of the old tool. My shock in being presented with this dumbed down and fluffy replacement is almost as great as my disappointment that something i valued is now unlikely to be renewed.

                          I hope whatever changes you do make you do the following at the very least - restore the table layout, maintain the order of the tests of the previous tool, contain at least all the old tests of the old tool, restore the technical detail and get rid of the new fluff.

                          Sorry to be so negative, but DNSReport was a magic tool, thorough, quick and easy to parse the results. I can hardly focus on the page of this new version.

                          • Re: DNS Report Feedback & Thoughts
                            lmstone

                            The new format of the DNS Stuff Domain Reports I confess I have tried to come to like but don't. It looks nicer but it's actually harder to use, at least for us and our clients.

                             

                            We would often print the old format report before going in to a prospective client pitch meeting.  The lack of color was great because the yellow and red color blotches let everyone focus right away on the problem areas and the technical detail was right there too.  With the new report format we actually have to read each section to figure out whether there is a problem or not -- and then we take a yellow highlighter to the printed copy to mark which areas need attention.

                             

                            We often made use of the "email link" generator to circulate a report to various folks who needed to see it. It was easy for us and the recipient to use, and gave DNS Stuff a nice plug to the recipient.   Everyone feels now like you are in the email harvesting business, so instead we print the report to a pdf and email the pdf instead. More work and less plug for DNS Stuff.

                             

                            I like that the report itself appears more modern, but it's functional efficiency has gone way down unfortunately.

                             

                            Hope that helps,

                            Mark

                              • Re: DNS Report Feedback & Thoughts
                                nicole pauls

                                This information about exactly what you're using the data for and how is really helpful - that helps us walk back through your steps and test any design concepts to make sure we're providing that functionality.

                                 

                                Hopefully we can strike a balance between the value, visibility, detail, and organization of the previous report and improved usability based on what we know now that you're all coming to DNSreport for (issues and the detail behind them, results of ALL tests - even those that passed - with the details behind them, etc).

                                 

                                Thanks!

                              • Re: DNS Report Feedback & Thoughts
                                dogbytedave

                                In total agreement with all comments so far.  Have been a paid user for 3 years and I don't think I'll be renewing this year.  Tools used to be much faster and more accurate.  Quite frustrating now after many years of great service.  Most frustrating is the amount of times I wait for the tools to deliver no results after an IP search or reverse lookup.

                                 

                                Hope you folks are able to rectify the situation or at least revert back to a functional version of the site.

                                 

                                Dave

                                  • Re: DNS Report Feedback & Thoughts
                                    nicole pauls

                                    Thanks, Dave.

                                    Most frustrating is the amount of times I wait for the tools to deliver no results after an IP search or reverse lookup.

                                    I wanted to make a note specifically on this: we had an issue over the last 24-48 hours where the tools performance degraded to the point where many pages were NOT returning results. This was resolved yesterday/today and we're hoping to avoid it in the future. We're also introducing more traceability into the tools, so that when they do fail customers can report a transaction ID that lets us identify exactly what happened and improve the site.

                                     

                                    We're also taking a hard look at performance between the two sites (old vs. new) from the point you submit the search to all results being presented; we'll use those results to track down lingering issues. Right now, there does seem to be a performance issue with traceroute specifically that we've narrowed down, but we'll be looking through all of the tools.

                                  • Re: DNS Report Feedback & Thoughts
                                    nicole pauls

                                    Hey DNSreport Feedback Crew,

                                     

                                    Thanks to our UX team, I've got a mock-up of a version that tries to focus on the issues addressed in this thread where it applies.

                                    • Identifying failures or issues quickly
                                    • Formatting the page in such a way that it's scannable and obvious where those errors are
                                    • Formatting the results in such a way that they are more readable (a la the old table format)
                                    • Exporting and circulating results for highlighting failures and issues, or sending via e-mail

                                     

                                    Some things you won't see in the mockup but we will address separately, including:

                                    • Restoring the raw additional details for tests where relevant, not just including the (poorly written) English translation

                                     

                                    Notes on the attachment:

                                    • The Overall Results section will show the number of overall failures, warnings, passes, and info results. When you click on those items (for example the "3" under "fail") it will show a hover with the details for just those failures (allowing you to zero in on just the failures).
                                    • Each section is collapsible, so if you want to focus on just a specific area, you can collapse the ones you aren't interested in. (The page is really really long, this helps you work through it more easily)
                                    • The table format is back, with the status, test name, and information separated into three columns.
                                    • Failures will be highlighted in red (the entire row), warnings in yellow (the entire row), and Pass/Info will have colored status rows but the text will be white.
                                    • There's an "Export" button on the top right that will let you save the results as a PDF. (PDF is printable and e-mailable without losing a lot of formatting, which seems to be what people are doing with the pages)

                                     

                                    Without further adieu, here's the sample (click for full size if it's too small):

                                    DNSstuff-DNSreport-v2.1-Mockup.png

                                     

                                    So, what do you think of the new-old formatting?

                                    • Is there something we could add that would make this more useful?
                                    • Is there something you see that isn't useful, or maybe isn't useful as presented but could be tweaked and made a LOT more useful?
                                    • Did seeing this spark anything that you still prefer from the old format that we missed, or something you actually like in the new format?
                                    • Is this more readable, or do you want to see anything else added that will improve readability?
                                    • Did we miss any of your pet peeves?

                                     

                                    This is just pixels, it's relatively easy for us to tweak at this stage. We'd like to get it right.

                                     

                                    Thanks!

                                      • Re: DNS Report Feedback & Thoughts
                                        lmstone

                                        The mockup png is much better for our needs on first glance, thank you!

                                         

                                        When we are speaking with C-level execs, they need to be able to gravitate quickly toward the issues, and have something they can then hand to their internal IT folks with enough technical detail for the IT folks to be able to resolve the issue quickly.

                                         

                                        Can you also restore the report link generator we could then cut 'n paste into emails? Asking others to register gets in the way of their seeing the reports quickly, and with all due respect comes across as email harvesting...

                                         

                                        Thanks,

                                        Mark

                                          • Re: DNS Report Feedback & Thoughts
                                            nicole pauls

                                            Thanks, Mark. I will take a look at what the old DNSreport did for the e-mail linking - I imagine there was an authentication bypass if you were accessing it from an e-mailed link and we overlooked that with the move (there was a similar case with Mail Server Test Center where a couple of tools needed to bypass the normal authentication mechanisms, so it looks like we found one more).

                                          • Re: DNS Report Feedback & Thoughts
                                            jst3751

                                            OK, a great step in the right direction. I like the ability to save it as a PDF and email.

                                             

                                            One thing I noticed on the current is mistake in the way the response is being read. In the MX section on the SMTP Greeting, It is reporting a failure when in fact the failure is on the part of how the report is looking at the data. In the picture I included, the very first part of the line is 250-smtp38.gate.dfw1a.rsapps.net which is correct data and should be labled as a Pass.

                                             

                                            I am not sure about having the entire line colored rather than just the status column.

                                             

                                            Also, the originator of DNSTools prefers email over e-mail. I have the email to prove it.

                                             

                                            7-18-2012 1-25-06 PM.gif

                                             

                                            Any way of seeing a full report to give feedback on section by section?

                                              • Re: DNS Report Feedback & Thoughts
                                                nicole pauls

                                                jst3751 wrote:

                                                 

                                                OK, a great step in the right direction. I like the ability to save it as a PDF and email.

                                                 

                                                One thing I noticed on the current is mistake in the way the response is being read. In the MX section on the SMTP Greeting, It is reporting a failure when in fact the failure is on the part of how the report is looking at the data. In the picture I included, the very first part of the line is 250-smtp38.gate.dfw1a.rsapps.net which is correct data and should be labled as a Pass.

                                                 

                                                I am not sure about having the entire line colored rather than just the status column.

                                                 

                                                Also, the originator of DNSTools prefers email over e-mail. I have the email to prove it.

                                                 

                                                7-18-2012 1-25-06 PM.gif

                                                 

                                                Any way of seeing a full report to give feedback on section by section?

                                                 

                                                Can you tell me which domain you were testing, or a domain that shows that specific issue, (in the forum, via message, or email) so that I can document and get your issue addressed? (Or find a similar issue and let you know when it'll be fixed, if it's already being addressed)

                                                 

                                                Do you want to see a full report in the new table format? The feedback at that level will be the same as it would be on the current live site because all we've done is reformat them in the table format design, but if seeing it in the new design would help, I can post the rest of the page. Chances are there won't be failures, though, we'll probably use one of our own domains.

                                                 

                                                E-mail vs email, we'll definitely want to be consistent. I'll take a look.

                                                 

                                                Appreciate the feedback!

                                              • Re: DNS Report Feedback & Thoughts
                                                rightbug

                                                This mock-up does indeed look like a step in the right direction.

                                                 

                                                As a daily user of the tools on DNSStuff.com, I'd like to echo all of the feedback you have received so far.  What was once one of my favorite tools has become a daily source of frustration.  Fortunately, the feedback to date has covered most of my concerns and it sounds like you folks are listening.  My renewal does not come due for another 10 months so I am optimistic that you can address the problems with the new version of the tools.

                                                 

                                                A couple of items that I have not seen covered yet...

                                                 

                                                -- I notice that when I run two reports back to back, the results of the first report come up while the results of the second report are loading.  This is problematic as I am used to seeing no results until I get the results I'm looking for.  Seeing the previous results leads to confusion.  This is particularly problematic as...

                                                 

                                                -- I'm still finding that the report is tasking longer to run and timing out more frequently than in the past.  I know that you reported up thread that performance issues were being looked at so this is just a note that they persist.

                                                 

                                                -- Whois results often have trouble identifying the registrar which is something that only happened rarely in the past.

                                                 

                                                -- This one is a bit of nit pick but I'm in the habit of pasting the domain name in the text box and hitting enter rather than clicking the "run" button.  In the past this worked.  Now it works some of the time while other times it just clears out the text box and reloads the page.  This is a nit pick -- I should click the button but I am generally running reports while on the phone with customers and pulling the domain up on our name servers, in our billing system and on DNSStuff simultaneously and I like to move fast.

                                                 

                                                Ultimately, that was the appeal of DNSStuff and what I've been paying for.  Any experienced DNS administrator knows how to run all of these tests manually and I'm sure I could come up with scripts to run all of the tests I commonly need but, in the past this was a pointless endeavor as DNS Stuff was a one stop shop for nicely formatted, quick and convenient third party queries.  I'm hoping that this will be true again in the future but for now the tools have become a source of frustration more than anything else.

                                              • Re: DNS Report Feedback & Thoughts
                                                dale.c.anderson

                                                First, thanks for the opportunity to share my feedback. I'm glad that you guys are listening. 

                                                 

                                                Now for the feedback. It seems I don't need to say anything that hasn't already been said, but here goes anyway.

                                                 

                                                I use the DNS Report on a weekly and sometimes daily basis. I was very disappointed when the new version rolled out. It's made my job more difficult, and has lost a lot of its value to me.

                                                 

                                                I prefer the old report because it was EASY to locate information. The new report has thrown readability out the window. Two big thumbs down.

                                                 

                                                If there was an option to revert back to use old version of the report, I'd sure appreciate it.

                                                • Re: DNS Report Feedback & Thoughts
                                                  nicole pauls

                                                  All,

                                                   

                                                  We're still processing all of the feedback and changes related to the level of detail provided in each test, however, yesterday we went live with a major change to DNSreport that matches the mockup above. Please please go check it out and let me know what you think. I've been using it myself and have found the previous version nearly completely unusable now that I've been using the new version.

                                                   

                                                  The default choice ("New Look") is the remodeled DNSreport. The dropdown also lets you run the other version (NOT the old site's version), if for some reason anyone really does want it

                                                   

                                                  Again, feedback about specific tests and the level of detail in DNSreport is still being considered, we just wanted to address the primary usability issues as quickly as we could.

                                                   

                                                  Thanks!!

                                                    • Re: DNS Report Feedback & Thoughts
                                                      fray

                                                      A quick reply to let you know:

                                                      I logged in a day or two ago to use the DNS reporting tool and was pleasantly surprised by what I found.

                                                      The 'new' look, which appears as default, is a great mix of the original tool, and where it seems you want to take the UI.

                                                      I could find out what I wanted to know, quickly and clearly, the technical info/level was returned, nothing dumbed down.

                                                      The summary buttons at the top for errors/warnings/info etc are useful and so, are good.

                                                      Cheers, if it only improves from here on in, and does not get dumbed down again, or made unusable, then I *will* be renewing my account when it comes around.

                                                       

                                                      Fray

                                                    • Re: DNS Report Feedback & Thoughts
                                                      websitemaker@gmail.com

                                                      I'll reiterate the improved satisfaction with the service.  I have been working with this tool since the original developer put it on the web as the standalone dnsreport.com.  What you're displaying now looks modern without getting in the way of clarity.  I particularly like the ability to export, and the fact that the exported pdf looks just as professional.

                                                       

                                                      One thing that remains a problem:  Your mx tests are dodgy at best.  Whatever it was you changed... you broke it.  I just ran a test on my domain and it reports the following:

                                                       

                                                      All mailservers appear to be open relays. This should be fixed as soon as possible, as these mail servers are open to exploitation by third parties to deliver unauthorized email. Your mail servers should only relay mail for domains they are authoritative for.

                                                      xxx.xxx.xxx.103 | unexpected response to [QUIT] | 530 Relaying not allowed - REASON

                                                       

                                                      ah... yeah.  Thats clearly not an open relay.  The mail server is SmarterMail so its not like its a home-brewed system.  Plus this report has handled my mail server just fine for years without incident.  Its not something I did.  I reported this a few weeks ago via email and was told it was a known issue.  Well... if you know about such a fundamental failure... deal with it.  If I have to send a report to someone, a bogus message like that sends up all kinds of red flags and starts unneeded discussion whose need does not exist.  It doesn't even seem to be a complex issue.  If you see a response code that begins with the character '5' that seems to be a pretty straightforward signal.

                                                       

                                                      And if I don't get the above bogus error, I get one that says it can't connect to any mail servers.  Again, none of those problems used to come up.