14 Replies Latest reply on Nov 14, 2011 8:08 AM by tzuriel

    Alerts firing before threshold is met


      I have an alert set up on a Custom Poller to fire when the status of that poller reaches a certain number.  It's monitoring the number of users on a a VPN.  When it hits 22, the alert is supposed to fire.  However, it's firing even when there are only 4 users, or 9 users, or other lower numbers.  It doesn't happen all the time but it happens at least once a day in the early hours of the morning.

      Has anyone experienced these false positives?  Is there anyway to deal with them?  I have made adjustments to the frequency of the poll, the length of time before the alert is sent, and the threshold and nothing makes a difference.


      Thank you!