The Evolution of the Network Operations Center: Session One

Let's kick off with the most elementary question of all: Why bother with a Network Operations Center? After all, your solution is bringing in your metrics and giving you alerts when things go awry: is there any tangible benefit from building a NOC? This is a question that Kevin has answered at previous companies and one that Howard encountered soon after joining SolarWinds. Join the session live to participate in the chat and ask questions from a panel of subject matter experts.

After this session, you’ll be able to:

  • Know exactly where to find the resources necessary to make your case and get everyone involved in minimizing downtime.
  • Have the discussion with your executive leadership about the importance of a Network Operations Center in your environment.
  • Build partnerships within IT, allowing for lower mean-time-to-resolution.
  • Understand the feedback loops necessary for both internal IT teams and communicate the needs to your software vendor.

Not every solution is right for every organization, but knowledge of some of the fundamentals can help steer your decision-making. This frank discussion will focus on the knowledge, roadblocks, and resources at your disposal that Howard discovered when implementing the SolarWinds Next-Generation NOC: the SolarWinds Observability Center.

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