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Action Rules - Rule Trigger

Rule Trigger only fires when a change is done to a ticket.


I would like to have a schedule option, kinda like what you do for reports, but instead I want to do something rather than report it.

  • This would require further review and refinement to work appropriately.

    For example:

    If a tech went to make a small edit to a ticket note, perhaps to add their work time... the rule would fire across when you save the ticket.

    Would this occur if a client replies back?

    What happens if a tech makes an internal white note, does the rule apply again?

    This is a nice to have, but it needs a tonne of work and refinement before any function becomes useful due to the way it would proceed to apply the rule upon ticket update.