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Feature Requests Create a Task/Action Rule that will update the status of a parent ticket when the child ticket is closed

Open for Voting

over 4 years ago

Create a Task/Action Rule that will update the status of a parent ticket when the child ticket is closed

I have automated Child ticket creation when the parent ticket meets certain parameters. Need to automate the status of a parent ticket when child ticket is closed to complete automation of the parent child ticket relationship.

mark.eley

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