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Approval Process Workflow and Custom Fields

There is a need to link custom fields with approval processes. I have created a custom field called approvers (essentially a list of people). I want to link my approval processes with my custom fields so when a client submits a ticket they can choose an approver and the ticket is then sent to them for approval. I believe you can do something similar with CABs and Location Approvers but it sends the approval to multiple people not the one approver the client would want it to go to.

  • You are wanting dynamic Approval Processes which currently aren't possible.

    Having a feature to link to LDAP or your client list within the help desk would be appropriate and useful in many ways, I believe numerous users have requested this before.

    I'd like to add to this request for functionality:

    The possibility of applying an approval process once a ticket is already ongoing, this way you don't need to raise a new request and can have a technician raise a request before proceeding with the ticket.