Closed

Closed due to inactivity. Received 11 votes with last vote on 16 Sep 2019.

ServiceNOW Incident # Variable

This relates to the ServiceNOW integration Advanced Alert Trigger action.

It would be very cool if the alert engine had access to the ServiceNOW Incident number that get assigned from ServiceNOW in subsequent actions on that same Advanced alert.

So trigger actions would look something like this:

Create ServiceNOW incident.  (solarwinds receives the incident number and throws it into the database - I assume this already happens to some degree - havent verified)

Any Subsequent actions could then use that as a variable in its own action - Think writing to a log, sending an email to a support group with the INC # included, etc.

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