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Completed Date

For those who use TSV search extract for bespoke reporting, a "Completed" date would be useful to enable SLA reporting. For example, when I create an SLA adherence report, I can only base it on the close date at the moment, so for an incident with a 5 day SLA that was completed at 4.5 days, if we allow 1 day for the user to respond to confirm resolution that could make it 5.5 days to closure, so I will report it as a breach because I cant see (via TSV anyway), when it was set to completed.

  • This is still needed. When gathering metrics it looks like we have techs closing tickets on their days off because we can only gather information based on open and closed dates, and we don't have a way to search or show the date that a ticket was marked as "Resolved" (or "Completed").