Allow action to correct client on tickets forwarded by Technician

score 6
Voted on 6 times. You have not voted. Open for Voting

Many times I get email sent directly to me as a help desk tech.  While I can respond and ask that a ticket get created, that is not always the best plan.  Would it be possible to allow me to forward the received email into WHD and have an action run based on the ticket type, sender and body to update the client to the original sender (listed in the body of the ticket as From:)?  This would be extremely useful


Vote history

SolarWinds uses cookies on its websites to make your online experience easier and better. By using our website, you consent to our use of cookies. For more information on cookies, see our cookie policy.