Open Tickets on behalf of client.

score 10
Voted on 14 times. You have not voted. Open for Voting

Had a situation today where a client emailed a tech directly, the tech was at a client site and simply forwarded the email to the other techs. However it would have been much better if he could email the helpdesk and create a job on behalf of the client.


You could specify the client name in the subject box so that it knows who to assign the job to.


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