We can customize nearly all visible surfaces of file sharing with our own logos, etc.
However, when a user creates a new Send Files or a Request Files action, the default Email Subject is hard-wired as "Serv-U File Sharing Link". There is no way to change this default.
If not manually edited, recipients not familiar with Serv-U think it's spam or scam. (Most of our recipients DO NOT know who Serv-U is.)
Users complain they have to manually edit the subject line every time, to make it less spammy. We use "<Our Company Name> has sent you a file".
REQUEST: Give the server admin the ability to set the default email subject.