FAQS linked to multiple request types

score 220
Voted on 232 times. You have not voted. Implemented

Allow FAQs to be linked to multiple request types. Currently FAQs are associated to only one request type. For certain request type structures in some organizations, this does not work well. We currently have stuck with leaving the FAQs and associating them to request types that are high-level. This isn't ideal because clients will not see them as they start drilling down into the sub-request types.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=141&page=1#Item_0

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