Closed

Closed due to inactivity. Received 34 votes with last vote on 15 Nov 2019.

Alert Escalation Enhancement - using Counters, Message Prefix, and Maximum

Please add an 'alert action count', 'message prefix' (per count), and a 'maximum alert action allowed', and a 'use as RESET action' flag to give us the ability to setup one alert action that could replace 3 or 4 being created today for each alert & the possibly eliminate the need for a reset action.  If the 'alert action count' & a "Alert Duration" are fields we can include in the message or the prefix, we should have everything we need for an informative message.

The "Alert Action Count" would be incremeted before the trigger actions occur.

The "Message Prefix" would be an array of 1 to n text fields that is prefixed on to the 'Subject' and 'Message' text before the messages are sent.  This array could also store the RESET action prefix.

The "Maximum Alert Action Allowed" would be entered by the user & used to stop performing the action once the repeat had occurred "x" times, then suppress future actions.

The "Use as RESET action" flag would be used simulate a reset action based on this trigger action.  If this is set to yes, an additional prefix could be entered for the RESET message.

This could be used as:

For alert message 1 = "Initial Warning: "; 2 = "Second Warning: ", 3= "Critical: "; 4 = "Final: ", RESET = "RESOLVED: ".  Maximum = 4.

Another scenario is to NOT have a maximum and include the counter & duration in the current message fields.

Another scenario is to NOT have a maximum, so the last defined prefix text would be used for all subsequent messages.  So in the example above 3 could be replaced with "Critical # ${AlertCount}:  " and #4 prefix would not be needed.

p.s.  When you add the 'Acknowledged' trigger / feature (I also saw requested), you can use the same message prefixed with "ACK: "