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Network Performance Monitor (NPM)

Feature Requests Modify Npm > Settings > My Orion Deployment > Diagnostics to automatically upload diagnostics to Solarwinds Support

Open for Voting

over 4 years ago

Modify Npm > Settings > My Orion Deployment > Diagnostics to automatically upload diagnostics to Solarwinds Support

When using My Orion Deployment to collect New Diagnostics from one or more SW Main Instances or APE's, please include an option to automatically upload those files to the appropriate Solarwinds Support site.

Offer a text block in which a Support case ID can be entered if a person chooses the option to automatically upload files to Support. If they simply wish to download the files, let that happen without other requirements.

If a case number was entered, please configure NPM to automatically rename the start of each diagnostics file to include the CASE ID number at the start of each file name.

This can be another step towards efficiency and the one-touch-Support-experience that we'd all love to experience.

And as if that weren't enough . . . BACON!

rschroeder

Top Comments

wluther over 4 years ago +1

I like this and, as such, I shall up vote this! I'd also like to be able to schedule night diags. It always bothers me when support says I should have taken diags before the issue started. (I still haven…

wluther over 4 years ago

I like this and, as such, I shall up vote this!
I'd also like to be able to schedule night diags. It always bothers me when support says I should have taken diags before the issue started. (I still haven't figured out how I'm supposed to know when a problem is about to happen...) It would be nice to just have a folder with the last xx days diags. Then I could send support the diags from just before a problem happened, as well as from either while the issue is occurring, or after it has already occurred.
But a nice auto-uploader would be a great next step!
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