THWACK Product forums seem under served by SolarWinds tech and the community these days..

I've only been actively using SolarWinds to monitor with (NPM, NCM, IPAM only) when my company switched to them approx 3yrs ago.

I have to say that in my time of using it, I have never found THWACK overly useful to get quick and accurate responses, or even historical ones as like you, I see many queries left unanswered..

Caveat:  unless your post happens to be seen by someone that understood your query and is online at that stage. That's not a criticism, just a fact.

I also don't understand how a company the age and size of SolarWinds can use tag lines like "driven by our customers" yet the customer is roundly ignored. I've seen solid suggestions, with 100's of votes, posted over a decade ago that still aren't implemented.

On the positive side, when you do get replies or interaction then they are usually of a high calibre and that person goes out of their way to fix an the issue you are currently experiencing. My success ratio is probably about 1 in 10 posts here. 

I want to see a thriving THWACK, and I know a lot of my queries are probably n00b related or based on not knowing how to code, but I also know I am not the only one in that boat. When I see any post where I have even an inkling of how to reply, I contribute.

I [very selfishly] need folks to come here and see the positives, as I need the help even if nobody else does

I've only been actively using SolarWinds to monitor with (NPM, NCM, IPAM only) when my company switched to them approx 3yrs ago.

I have to say that in my time of using it, I have never found THWACK overly useful to get quick and accurate responses, or even historical ones as like you, I see many queries left unanswered..

Caveat:  unless your post happens to be seen by someone that understood your query and is online at that stage. That's not a criticism, just a fact.

I also don't understand how a company the age and size of SolarWinds can use tag lines like "driven by our customers" yet the customer is roundly ignored. I've seen solid suggestions, with 100's of votes, posted over a decade ago that still aren't implemented.

On the positive side, when you do get replies or interaction then they are usually of a high calibre and that person goes out of their way to fix an the issue you are currently experiencing. My success ratio is probably about 1 in 10 posts here. 

I want to see a thriving THWACK, and I know a lot of my queries are probably n00b related or based on not knowing how to code, but I also know I am not the only one in that boat. When I see any post where I have even an inkling of how to reply, I contribute.

I [very selfishly] need folks to come here and see the positives, as I need the help even if nobody else does