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How long does it take to mail certificate and badge?

bjvariya over 1 year ago

Dear THWACK

I have passed my SCP on 31st March 2023 and still awaiting for Certificate and Badge. I have sent two reminder mails to certificate@solarwinds.com as well, but no reply, the longest time I have been waiting for certificate ever, while other vendors like cisco/juniper/microsoft provides certificate and badge within 48 hours.

Thanks and regards

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0 cheryl1 over 1 year ago

Hi bjvariya We recently transitioned to a new badge process which may have caused some delay. The person who can help the most with this issue is Sara Clark our SCP Program Manager. She is out of the office this week, however I have sent her an email with a link to this thread so she can take a look when she is back next week.

Sorry for the delay, but we will get this sorted for you as soon as possible.
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0 bjvariya over 1 year ago in reply to cheryl1

Dear Cheryl

I have already discussed with Sara Clark and also update her the same last week. I have to reimburse the amount to exam fees and the validity is going to be over by 14th April 2023, later I will not be able to reimburse, and I have to pay fees from my own expenses, and to reimburse the fees I should present either badge or certificate.

Hope you can understand.
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0 cheryl1 over 1 year ago in reply to bjvariya

I will pass on your concerns immediately. I don't have direct involvement in this part of the process, but I'll be sure to let the right people know.
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0 donrobert5 over 1 year ago in reply to cheryl1

Is this automatically added as a badge on my thwack profile?
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0 donrobert5 over 1 year ago in reply to cheryl1

Is this automatically added as a badge on my thwack profile?
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0 SaraClark over 1 year ago in reply to donrobert5

It isn't automatic, but we do add it manually if you provided your THWACK ID when you registered for an exam.

Sara

SCP Program Manager
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0 donrobert5 over 1 year ago in reply to SaraClark

I see. Well, I haven't had mine reflect from the start. I'm just wondering if this one would reflect on my profile. And I did input my thwackID everytime I register for an exam. This is my 3rd NPM SCP.
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