How long does it take to be mailed a certificate?

Question

I just passed the NPM certification and I read in the SCP exam about being mailed/contacted within 24 hours. However I was not allowed to take a screenshot of the final results page even though I've finished the exam and it has been 2 days.

Does anyone know how long it usually takes to be emailed a certificate/given a badge? I tried emailing the certification@solarwinds.com but I believe it's a no-reply kind of address.

Also I was only told I passed. Is there a way to find out my score?

Appreciate your feedback in advance. Thanks!

nan · Accepted Answer

Hi holnave, Our records indicate that you were awarded a digital badge December 7th, 2018.  You should have received an email from BadgeCert with information on how to access your digital badge. We do not send certificates in the mail—SCPs now have the option to print certificates from home. From the email, select the option to view your badge.  Click the certificate link to download your certificate.   Review BadgeCert's Sharing Guide to learn more about sharing your digital badge on social media. You can email certification@solarwinds.com with any questions and receive a reply. I will email you with more information about scoring.    Thanks! Nanette

SaraClark · Answer

Please send me an email with the name and email address you used when you took your exam. I'll dig into it. 
 sara.clark@solarwinds.com 
 Thank you, 
 Sara

SaraClark · Answer

Physical certificates are not printed or mailed. You will get the digital badge from BadgeCert and an email confirmation for your results (pass/fail). We do not issue actual scores. 
 Results are given to SolarWinds by PSI within 3 business days of an exam and you should receive a confirmation email with your results around that timeline. 
 Feel free to reach out with any other questions. 
 Sara

SaraClark · Answer

PSI can't send your digital badge or certificate. Although they are partners, they don't have access to our candidate records. If you need another copy of the login email for your digital badge, please email SolarWinds at certification@solarwinds.com . 
 Thanks, 
 Sara

SaraClark · Answer

Malak, 
 Your digital badge was awarded on 10/8. An email was sent to your cbi.ma email address. I just resent that email. If it isn't in your inbox, please check your junk folder. 
 Thank you, 
 Sara

How long does it take to be mailed a certificate?

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