High Cpu on Windows due to Solarwinds Job Enginer and Collector Services resulting into degraded performance

Question

Hi, We are seeing high CPU on Windows Servers mostly 100 percent whenever opening the SW web console, the website becomes completely unresponsive if trying to run jobs, and SolarWinds performance has been degraded significantly, we can't even get graphs info, and can't even change SNMP creds if we want to because our CPU remains spiked at 100 percent whenever we are doing anything for Solarwinds 
 The problem became visible after our NCM jobs were stuck on Post Processing. 
 Technical Support has not been of much help, they have tried figuring out the problem but could not find out why the job engine and collector services are spiking the CPU suddenly. 
 Solarwinds version 2023.1, our server is not under-provisioned from a deployment standpoint. 
 
 Whatever TAC did, it resulted in more degraded performance and other errors such as licensing errors even when are all our licenses are active. Troubleshooting has also made the website take much longer for displaying information than it was taking earlier. 
 Any help or suggestion is highly appreciated.

donrobert5 · Accepted Answer

This error pertains to all your solarwinds servers not being on the same version. 
 
 https://support.solarwinds.com/SuccessCenter/s/article/How-to-Check-NPM-Version?language=en_US 
 
 Go to Resolution 3. That's a sure way to check for the versions between servers. Otherwise, follow cheryl1 advise.

donrobert5 · Answer

You might want to start to utilize Orion Insights. This would give you a background of the Environment where your SW is running. It can give you ideas how to optimize the software. 
 I also found this post. 
 thwack.solarwinds.com/.../311588

donrobert5 · Answer

for 6, https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-sql-server-configuration-best-practices-sw1430.htm 
 For Failing alerts, I would check the alerts and then try to test the alert action. If it is really failing, try fixing the issue together with support.

donrobert5 · Answer

That would be the best route. If it helps, if the RabbitMQ is that big, try the steps below for a full rabbitMQ reset. 
 
 support.solarwinds.com/.../Full-RabbitMQ-Reset-in-Orion-Platform-products

High Cpu on Windows due to Solarwinds Job Enginer and Collector Services resulting into degraded performance

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