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High Cpu on Windows due to Solarwinds Job Enginer and Collector Services resulting into degraded performance

Hi, We are seeing high CPU on  Windows Servers mostly 100 percent whenever opening the SW web console, the website becomes completely unresponsive if trying to run jobs, and SolarWinds performance  has been degraded significantly, we can't even get graphs info, and can't even change SNMP creds if we want to because our CPU remains spiked at 100 percent whenever we are doing anything for Solarwinds 

The problem became visible after our NCM jobs were stuck on Post Processing.

Technical Support has not been of much help, they have tried figuring out the problem but could not find out why the job engine and collector services are spiking the CPU suddenly.

Solarwinds version 2023.1, our server is not under-provisioned from a deployment standpoint. 

Whatever TAC did, it resulted in more degraded performance and other errors such as licensing errors even when are all our licenses are active. Troubleshooting has also made the website take much longer for displaying information than it was taking earlier.

Any help or suggestion is highly appreciated.

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  • Had exact same issue. Only fix i felt most practical without Overkill of efforts is to "Split down the NCM jobs into smaller groups, based on region or device type or custom prop.etc & have few NCM jobs running. Each of its start time with at least 30min gap. it will surely avoid the bottle neck and hung. It worked for us.

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  • Had exact same issue. Only fix i felt most practical without Overkill of efforts is to "Split down the NCM jobs into smaller groups, based on region or device type or custom prop.etc & have few NCM jobs running. Each of its start time with at least 30min gap. it will surely avoid the bottle neck and hung. It worked for us.

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