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High Cpu on Windows due to Solarwinds Job Enginer and Collector Services resulting into degraded performance

heldy

Hi, We are seeing high CPU on  Windows Servers mostly 100 percent whenever opening the SW web console, the website becomes completely unresponsive if trying to run jobs, and SolarWinds performance  has been degraded significantly, we can't even get graphs info, and can't even change SNMP creds if we want to because our CPU remains spiked at 100 percent whenever we are doing anything for Solarwinds 

The problem became visible after our NCM jobs were stuck on Post Processing.

Technical Support has not been of much help, they have tried figuring out the problem but could not find out why the job engine and collector services are spiking the CPU suddenly.

Solarwinds version 2023.1, our server is not under-provisioned from a deployment standpoint. 

Whatever TAC did, it resulted in more degraded performance and other errors such as licensing errors even when are all our licenses are active. Troubleshooting has also made the website take much longer for displaying information than it was taking earlier.

Any help or suggestion is highly appreciated.

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  • 0

    Hi Can you please private message me your account information and ticket number? This is something that could have several different causes and isn't something that can easily be diagnosed over a forum or without looking at a Diagnostic. I inquire and get someone to help you resolve this issue. . 

  • 0 in reply to cheryl1

    Also not entirely sure how can i send you my account information privately here on Thwack:)

  • 0 in reply to heldy

    I sent you a friend request. I think we have to connect first to send a message. Then the option should be available in our profiles. Orion Insights is a good suggestion as well. That is a self-help feature for diagnostics, and we'll give you a report. That could also be helpful for support. 

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  • 0 in reply to heldy

    I sent you a friend request. I think we have to connect first to send a message. Then the option should be available in our profiles. Orion Insights is a good suggestion as well. That is a self-help feature for diagnostics, and we'll give you a report. That could also be helpful for support. 

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