How to set polling interval?

- SLA to resolution for the customer 16 min

1. the ability of technical to resolution within 10 minutes

2. send and receive to the ticket 5 minutes

total we use 15 min

- how to set polling interval ? default 2 minutes, total 17 minutes is over SLA to resolution for the customer.

- Can we set polling interval to 1 minute? have any effect to manager and agent? and

- Can we set polling interval to 5 minute? have any effect to manager and agent?

Remark : manager is snmp polling

               agent is snmp traps