Files being uploaded to SFTP/SCP server are 0 bytes

I am trying to get a Juniper Firewall to scp a config to the Solarwinds SCP server. I see the file get created in the directory but in the log file I never see it finish the upload or time out. File size never increases and the user has full control on the directory it's writing to.  Any ideas would be really helpful at this point.

Thanks.

Greg

Parents
  • The version I am running is the latest 1.0.2.4.

  • I tried a transfer from one Juniper device we have and I did not experience any issue. Can you post a log here? It should be in C:\ProgramData\SolarWinds\SftpServer.log.

  • Sorry this took me so long to get.

    I don't see too much in the log in the way of errors though.

    -09-04 08:19:14,953 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 08:19:15,062 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 08:19:15,062 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 08:19:15,062 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20120831_191247".

    2012-09-04 08:21:13,937 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 08:21:13,937 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 08:21:13,937 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 08:21:13,953 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20120831_191247".

    2012-09-04 08:24:42,453 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop()

    2012-09-04 08:24:42,781 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop() finished.

    2012-09-04 08:24:42,875 [1] DEBUG SolarWinds.Sftp.Service.Program - Exiting process...

    2012-09-04 08:24:48,593 [1] DEBUG SolarWinds.Sftp.Service.Program - Starting process...

    2012-09-04 08:24:48,671 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Constructing SftpService instance...

    2012-09-04 08:24:48,687 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Registering ILogMessageSource...

    2012-09-04 08:24:48,703 [1] DEBUG SolarWinds.Sftp.Service.Program - Calling ServiceBase.Run()...

    2012-09-04 08:24:48,906 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart()

    2012-09-04 08:24:48,906 [7] DEBUG SolarWinds.Sftp.Service.SftpService - Registering TcpChannel...

    2012-09-04 08:24:49,250 [7] DEBUG SolarWinds.Sftp.Service.SftpService - TcpChannel registration succeeded.

    2012-09-04 08:24:49,765 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart() finished.

    2012-09-04 09:54:20,421 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop()

    2012-09-04 09:54:20,421 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop() finished.

    2012-09-04 09:54:20,453 [1] DEBUG SolarWinds.Sftp.Service.Program - Exiting process...

    2012-09-04 10:12:40,281 [1] DEBUG SolarWinds.Sftp.Service.Program - Starting process...

    2012-09-04 10:12:40,312 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Constructing SftpService instance...

    2012-09-04 10:12:40,328 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Registering ILogMessageSource...

    2012-09-04 10:12:40,328 [1] DEBUG SolarWinds.Sftp.Service.Program - Calling ServiceBase.Run()...

    2012-09-04 10:12:40,359 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart()

    2012-09-04 10:12:40,359 [7] DEBUG SolarWinds.Sftp.Service.SftpService - Registering TcpChannel...

    2012-09-04 10:12:40,406 [7] DEBUG SolarWinds.Sftp.Service.SftpService - TcpChannel registration succeeded.

    2012-09-04 10:12:40,546 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart() finished.

    2012-09-04 10:21:23,265 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop()

    2012-09-04 10:21:23,265 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop() finished.

    2012-09-04 10:21:23,281 [1] DEBUG SolarWinds.Sftp.Service.Program - Exiting process...

    2012-09-04 10:23:09,765 [1] DEBUG SolarWinds.Sftp.Service.Program - Starting process...

    2012-09-04 10:23:09,796 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Constructing SftpService instance...

    2012-09-04 10:23:09,812 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Registering ILogMessageSource...

    2012-09-04 10:23:09,812 [1] DEBUG SolarWinds.Sftp.Service.Program - Calling ServiceBase.Run()...

    2012-09-04 10:23:09,828 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart()

    2012-09-04 10:23:09,828 [7] DEBUG SolarWinds.Sftp.Service.SftpService - Registering TcpChannel...

    2012-09-04 10:23:09,875 [7] DEBUG SolarWinds.Sftp.Service.SftpService - TcpChannel registration succeeded.

    2012-09-04 10:23:10,015 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart() finished.

    2012-09-04 10:25:12,250 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 10:25:12,265 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 10:25:12,265 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 10:25:12,265 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.98.133.226 uploading file to "/Firewalls/OL/taz_juniper.conf.gz_20120831_214924".

    2012-09-04 11:36:12,375 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 11:36:12,406 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 11:36:12,406 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 11:36:12,406 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.98.133.226 uploading file to "/Firewalls/OL/taz_juniper.conf.gz_20120831_214924".

    2012-09-04 13:49:15,312 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 13:49:15,328 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 13:49:15,343 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-09-04 13:49:15,343 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20120831_191247".

    2012-09-04 13:51:23,953 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop()

    2012-09-04 13:51:24,281 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop() finished.

    2012-09-04 13:51:24,343 [1] DEBUG SolarWinds.Sftp.Service.Program - Exiting process...

    2012-09-04 14:25:13,390 [1] DEBUG SolarWinds.Sftp.Service.Program - Starting process...

    2012-09-04 14:25:13,437 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Constructing SftpService instance...

    2012-09-04 14:25:13,453 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Registering ILogMessageSource...

    2012-09-04 14:25:13,453 [1] DEBUG SolarWinds.Sftp.Service.Program - Calling ServiceBase.Run()...

    2012-09-04 14:25:13,484 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart()

    2012-09-04 14:25:13,500 [7] DEBUG SolarWinds.Sftp.Service.SftpService - Registering TcpChannel...

    2012-09-04 14:25:13,546 [7] DEBUG SolarWinds.Sftp.Service.SftpService - TcpChannel registration succeeded.

    2012-09-04 14:25:14,031 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart() finished.

    2012-09-04 14:25:41,437 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop()

    2012-09-04 14:25:41,437 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStop() finished.

    2012-09-04 14:25:41,453 [1] DEBUG SolarWinds.Sftp.Service.Program - Exiting process...

    2012-09-04 14:25:43,625 [1] DEBUG SolarWinds.Sftp.Service.Program - Starting process...

    2012-09-04 14:25:43,656 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Constructing SftpService instance...

    2012-09-04 14:25:43,656 [1] DEBUG SolarWinds.Sftp.Service.SftpService - Registering ILogMessageSource...

    2012-09-04 14:25:43,656 [1] DEBUG SolarWinds.Sftp.Service.Program - Calling ServiceBase.Run()...

    2012-09-04 14:25:43,687 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart()

    2012-09-04 14:25:43,687 [7] DEBUG SolarWinds.Sftp.Service.SftpService - Registering TcpChannel...

    2012-09-04 14:25:43,734 [7] DEBUG SolarWinds.Sftp.Service.SftpService - TcpChannel registration succeeded.

    2012-09-04 14:25:43,875 [7] DEBUG SolarWinds.Sftp.Service.SftpService - OnStart() finished.

    2012-09-04 14:39:12,375 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 14:39:12,375 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 14:39:12,375 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 14:39:12,375 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.98.133.226 uploading file to "/Network_Backup/Firewalls/OL/taz_juniper.conf.gz_20120831_214924".

    2012-09-04 14:43:12,234 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-04 14:43:12,234 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 14:43:12,234 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-09-04 14:43:12,250 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.98.133.226 uploading file to "/Firewalls/OL/taz_juniper.conf.gz_20120831_214924".

    2012-09-06 10:43:56,812 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-09-06 10:43:57,000 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\bugs

    2012-09-06 10:43:57,000 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\bugs

    2012-09-06 10:43:57,000 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/bugs".

    2012-10-05 12:31:10,515 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-10-05 12:31:10,578 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-10-05 12:31:10,578 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20120831_191247

    2012-10-05 12:31:10,578 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20120831_191247".

    2012-10-05 12:48:10,531 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-10-05 12:48:10,546 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-05 12:48:10,546 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-05 12:48:10,546 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20121005_194734".

    2012-10-05 15:16:09,578 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-10-05 15:16:09,656 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-10-05 15:16:09,656 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OL\taz_juniper.conf.gz_20120831_214924

    2012-10-05 15:16:09,671 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.98.133.226 uploading file to "/Firewalls/OL/tazjuniper.conf.gz_20120831_214924".

    2012-10-08 10:58:11,656 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-10-08 10:58:11,796 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-08 10:58:11,812 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-08 10:58:11,812 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20121005_194734".

    2012-10-08 11:20:10,328 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile user:backup

    2012-10-08 11:20:10,328 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile relativePath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-08 11:20:10,343 [8] DEBUG SolarWinds.Sftp.Service.Listener - UploadFile resolvedPath:E:\Network_Backup\Firewalls\OP\yote1_juniper.conf.gz_20121005_194734

    2012-10-08 11:20:10,343 [8] DEBUG SolarWinds.Sftp.Service.Listener - User backup from IP 10.99.20.133 uploading file to "/Firewalls/OP/yote1_juniper.conf.gz_20121005_194734".

  • The log looks alright, so I guess we will have to perform more detailed troubleshooting. I recommend contacting support and referencing this thread.

  • Thanks for taking a look. I did install the application on another sever and I am seeing the same symptoms, so I wanted to make sure this wasn't a code issue on the Juniper devices and went added the transfer-on-commit config to another device running a later version of code and am seeing the same issue with 0 byte files. I made sure the user had full control over the directory to where the file is getting created as well.

    I am not currently a SolarWinds customer will I be able to call in and get support for this product?  Again thanks for the help.

    Greg

  • Unfortunately not. This product is supported only as part of Engineer's Toolset.

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