Dashboard is blank

Installed, setup several systems with WMI polling and nothing shows.

No errors, but the dash board is completely blank.

Uninstall / Reinstalled. Even tried monitoring localhost with local admin.

Local Win 10 x64, polling a variety of 2012, 2008, Win 8.1 and Win10 machines.

Any suggestions?

  • I am having the same issue, but mine will also crash if I put my mouse over the tray icon after I get the blank screen. I am getting a .NET error in event viewer also. This is on a Windows 10 Pro 64-bit PC. I did a clean boot with all non-Microsoft services disabled and all non-Microsoft programs disabled at boot. That made no change. I also booted into safe mode with networking with no change.

    It was when I booted into safe mode (without networking) that something changed. I could then see the dashboard, but of course I could not connect to a server. So I was thinking a network-related .NET service or my NIC driver. I installed a new NIC just to see and that did not help.

    So it may be related to an update in Windows, too, but I haven't tried to remove any recent ones and I just now installed Server Health Monitor on this PC for the first time. I ran the .NET verifier that you can find on the web and it checked out.

    blank.png

    Here are the errors that only pop up if I put my mouse over the tray icon:

    errors.png

    Errors in event viewer. The first one that happens is the .NET error and then the Server Health Monitor crash error:

    Log Name:      Application

    Source:        .NET Runtime

    Date:          3/24/2017 9:32:43 AM

    Event ID:      1026

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      MyComputer

    Description:

    Application: ServerHealthMonitor.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.NullReferenceException

       at AntMan.Controls.Views.Dashboard.DashboardControl.<NotifyCriticalNodeDetails>b__2(AntMan.DataLayer.Models.ServerStatusDetail)

       at System.Linq.Enumerable+WhereSelectListIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

       at System.Linq.Enumerable.Any[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)

       at AntMan.Controls.Views.Dashboard.DashboardControl.NotifyCriticalNodeDetails()

       at AntMan.MainWindow.CtrlAlertNotification_TrayMouseMove(System.Object, System.Windows.RoutedEventArgs)

       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

       at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

       at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

       at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs)

       at AntMan.NotifyIcon.Helpers.RoutedEventHelper.RaiseEvent(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

       at AntMan.NotifyIcon.TaskbarIcon.RaiseTrayMouseMoveEvent(System.Windows.DependencyObject)

       at AntMan.NotifyIcon.TaskbarIcon.OnMouseEvent(AntMan.Win32Interop.MouseEvent)

       at AntMan.Win32Interop.WindowMessageSink.ProcessWindowMessage(UInt32, UInt32, UInt32)

       at AntMan.Win32Interop.WindowMessageSink.OnWindowMessageReceived(IntPtr, UInt32, UInt32, UInt32)

    Log Name:      Application

    Source:        Application Error

    Date:          3/24/2017 9:32:44 AM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      MyComputer

    Description:

    Faulting application name: ServerHealthMonitor.exe, version: 1.0.0.333, time stamp: 0x562f3bc4

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x11a982a0

    Faulting process id: 0x2a44

    Faulting application start time: 0x01d2a4a2d62d7a63

    Faulting application path: C:\Program Files (x86)\SolarWinds\ServerHealthMonitorTool\ServerHealthMonitor.exe

    Faulting module path: unknown

    Report Id: ab80dc0f-7b31-4a6e-825a-8659b5e69f62

    Faulting package full name:

    Faulting package-relative application ID:

    If I figure anything out, I will surely post the results. Is anyone else starting to now have this problem again?