Why doesn't RTNA show certain endpoints.

Hello fellow Thwacks,

We enjoy this software and have used it extensively.

Some machines wont show up in RTNA, we now for a fact they should be among the top10 downloads but it just won't show it.

What could be the reason it shows one pc with high traffic use but not the other?

If anyone know what we could be doing maybe not the way it was suppose to that makes the software only scan 40% of the traffic.

Thanks alot and enjoy 2015!!!