How to integrate Solarwinds Offline Help Files

Version 2

    All,

     

    This procedure is how I integrated my offline help files into my Solarwinds Solution.  I would like to give a huge shout out to

    LokiR for helping me with setup.  Here it goes.

     

     

    1.  Download the appropriate help file packages to suit your Solarwinds Solution.

     

    NPM:  https://support.solarwinds.com/@api/deki/files/11167/OrionLocalHelp.zip

    SAM:  https://support.solarwinds.com/@api/deki/files/28947/SAM_6.3_Offline_help.zip

    NCM:  https://support.solariwnds.com/@api/deki/files/26620/NCMLocalHelp.zip

    NTA 4.2:  https://support.solarwinds.com/@api/deki/files/30523/NTAOfflineHelp.zip

    NTA 4.1:  https://support.solarwinds.com/@api/deki/files/9969/NTALocalHelp.zip

    IPAM: https://support.solarwinds.com/@api/deki/files/9939/IPAMLocalHelp.zip

    VQNM:  https://support.solarwinds.com/@api/deki/files/10961/VNQMLocalHelp.zip

     

    ***This is not covered in this guide.

    WHD:  https://support.solarwinds.com/@api/deki/files/30775/WHD_12-5_Offline_help.zip

     

     

    2.  Move files to the appropriate server in a folder that is separate from the Solarwinds structure.  I used a separate drive for this F:\SolarwindsHelp Files

     

    3.  Unzip each of the packages to your F:\SolarwindsHelp File

     

    4.  Create a folder in the following location exactly as named.  Drive letter may change.

    F:\Inetpub\Solarwinds\documentation

     

    From: LokiR

    "Also, help links are specifically looking for serverpath/documentation. /documentation is a hard requirement for the help links to work, so if you're messing with adding new folders to inetpub/solarwinds, don't rename /documentation where ever it may end up living."

     

    5.  Copy the \Inetpub\Solarwinds\bin folder into your \Inetpub\Solarwinds\documentation folder.

     

    6.  Select a Offline Help Files Package. I started with the one for NPM.  Open the OrionLocalHelp package, navigate down to the following:

     

    \SolarwindsHelp Files\OrionLocalHelp\documentation.  Copy everything here into you \Inetpub\Solarwinds\documentation folder.

     

    It should look like this.

     

     

    exhibit-01.png

     

     

     

    7.  Next, for the rest of you offline help packages you will need to navigate down each one (/documentation/en/flarehelp/) can copy the files over to the \Inetpub\Solarwinds\documentation\en\flarehelp folder.

     

    From LokiR:

    "Assuming the readme directions work, unzip the rest of the packages and move the <product acronym> folders into /documentation/en/flarehelp, except Web Help Desk.  Your docs folder should look like this:

    /documentation/en/flarehelp/NPM

    /documentation/en/flarehelp/orionplatform

    /documentation/en/flarehelp/SAM

    /documentation/en/flarehelp/NCM

    /documentation/en/flarehelp/NTA*

    /documentation/en/flarehelp/IPAM

    /documentation/en/flarehelp/VNQM

     

    *We currently support a single version of a product's help system, so you would have to choose which version of NTA to extract."

     

    8.  Open IIS Manager, now the real fun begins.....

     

    9.  Expand you Solarwinds Server as seen below:

     

    exhibit-02.jpg

     

    A. Highlight SolarWinds NetPerfMon.

    B. Right-Click on Solarwinds NetPerfMon.

    C. Select 'Add Application'

    C. Alias: documentation

       Physical Path: F:\inetpub\Solarwinds\documentation

    D. Click 'Ok'

     

    10.  Left-Click on Solarwinds NetPerfMon.  Go to the right and 'Restart" Website.

     

    11.  Go to you Solarwinds Web Console.  Navigate to All Settings > WebConsole Settings.  Under Help Server, I used the FQDN for my Solarwinds Solution.  Example:  https://Solarwinds-Server.me.private.network.xxx.  My server was already setup to you https and I did not have to make any chages to accommodate the help files. 

     

    12.  Click 'Submit'

     

    13.  Then give it a shot.

     

    Here are a couple threads that lead to this Guide:

    Offline Help Files??

    Set up offline help files for NPM - SolarWinds Worldwide, LLC. Help and Support

    Set up offline help files for VNQM - SolarWinds Worldwide, LLC. Help and Support

     

     

    If this does not work for you please let me know so I can keep this up to date.

     

    Thwack On!!!!