We would like to announce availability of WHD 12.4.2 RC1. We are working on this as a service release soon to be GA.
This release includes an enhancement to current FAQ's as it relates to this feature request FAQS linked to multiple request types
It also consists of other improvements listed in the release notes located here http://downloads.solarwinds.com/solarwinds/Release/PreRelease16/RC/WHD12.4.2RC1/WebHelpDesk-12.4.2-ReleaseNotes/SolarWin…
Remember - Release Candidates are for customers who are still under maintenance only. You can download the RC through your customer portal