BlackBerry Enterprise Server 12 Statistics (SNMP)

Version 1

    This template assesses the status and overall performance of a BlackBerry Enterprise Server 12 by using SNMP protocol.

    Notification Queues monitors require additional configuration in BES administration page:


    Component Monitors:


    Dispatcher: Pending Transactions in Queue

    BlackBerry uses internal queues for transactions' handling process. This monitor returns the number of transactions pending in the processing queue.

    OID: .1.3.6.1.4.1.3530.8.7.15.20.5.1.4.1.6


    Dispatcher: Users

                    This monitor returns the number of users assigned to the service.

    OID: .1.3.6.1.4.1.3530.8.7.15.20.5.1.6.1.6


    Dispatcher: Work Request Packets

    This monitor returns the number of work request packets in the BlackBerry interprocess protocol engine queue.

    OID: .1.3.6.1.4.1.3530.8.7.15.20.5.1.8.1.6


    Dispatcher: Messages Sent to Devices

    This monitor returns the number of messages sent to all BlackBerry devices connected to this dispatcher.

    OID: .1.3.6.1.4.1.3530.8.7.15.30.33.1.2.1.6

    Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.


    Dispatcher: Messages Sent from Devices

    This monitor returns the total number of messages sent from all BlackBerry devices connected to this dispatcher.

    OID: .1.3.6.1.4.1.3530.8.7.15.30.34.1.2.1.6

    Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Pending Transactions in Queue

    BlackBerry uses internal queues for transactions' handling process. This monitor returns the number of transactions pending in the processing queue.

    OID: .1.3.6.1.4.1.3530.8.7.40.20.5.1.4.1.1


    MDS Connection Service: Number of Packets Declined

    This monitor returns the number of packets that the BlackBerry Dispatcher declined.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.6.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Invalid Sent Packets

    This monitor returns the number of invalid packets sent to the BlackBerry Dispatcher.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.8.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Expired IPPP Packets

    This monitor returns the number of expired IPPP packets.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.9.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Timeout Push Connections

                    This monitor returns the number of push connections that could not be delivered within the default timeout. The monitor reported only for push messages that do not have a specified delivery timeout.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.14.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Declined IPPP Connections

    This monitor returns the number of declined IPPP connections.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.15.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Successful SRP Connections

    This monitor returns the number of successful Server Routing Protocol (SRP) connections to the BlackBerry Dispatcher.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.16.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Failed SRP Connections

    This monitor returns the number of failed Server Routing Protocol (SRP) connections to the BlackBerry Dispatcher.

    OID: .1.3.6.1.4.1.3530.8.7.40.40.15.1.18.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Failed Outbound TCP Socket Connections

    This monitor returns the number of outbound TCP socket connections that failed to open.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.34.1.1


    MDS Connection Service: Active Outbound TCP Socket Connections

    This monitor returns the number of outbound TCP socket connections that were open/active.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.36.1.1


    MDS Connection Service: Opened Outbound TCP Socket Connections

    This monitor returns the number of outbound TCP socket connections that were successfully opened.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.38.1.1


    MDS Connection Service: Closed Outbound TCP Socket Connections

    This monitor returns the number of outbound TCP socket connections that were successfully closed.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.40.1.1


    MDS Connection Service: Number of Packets Sent to External Servers

    This monitor returns the number of the data packets sent over outbound TCP socket connections to external servers.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.42.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Packets Received From External Servers

    This monitor returns the number of data packets received over outbound TCP socket connections from external servers.

    OID: .1.3.6.1.4.1.3530.8.7.40.70.5.1.44.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Active IPPP/TCP Connections

    This monitor returns the number of active IPPP/TCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.40.80.5.1.2.1.1


    MDS Connection Service: Size of Packets Received over TCP connections (kB)

    This monitor returns the size of the data packets received over TCP connections, in kB.

    OID: .1.3.6.1.4.1.3530.8.7.40.80.5.1.4.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Size of Packets Sent over TCP connections (kB)

    This monitor returns the size of the data packets sent over TCP connections, in kB.

    OID: .1.3.6.1.4.1.3530.8.7.40.80.5.1.6.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    MDS Connection Service: Number of Socket Connection Errors

    This monitor returns the number of socket connection errors.

    OID: .1.3.6.1.4.1.3530.8.7.40.80.5.1.8.1.1

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of Bytes Received over RCP Connections

    This monitor returns the number of bytes received over RCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.4.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of Bytes Sent over RCP Connections

    This monitor returns the number of bytes sent over RCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.6.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of Received Operations over RCP Connections

    This monitor returns the number of received operations over RCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.8.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of Sent Operations over RCP Connections

    This monitor returns the number of sent operations over RCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.10.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of External RCP Connections

    This monitor returns the number of external RCP connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.12.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Affinity Manager: Number of Internal Server Connections

    This monitor returns the number of internal server connections.

    OID: .1.3.6.1.4.1.3530.8.7.145.15.5.1.14.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Reconciliation Process: Number of Requests

    This monitor returns the number of reconciliation requests.

    OID: .1.3.6.1.4.1.3530.8.1.1.2.1.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Reconciliation Process: Time Taken by the Last Process

    This monitor returns the time taken by the last reconciliation process.

    OID: .1.3.6.1.4.1.3530.8.1.1.2.1.4.0


    Reconciliation Process: Time Taken by All Processes

    This monitor returns the time taken by all reconciliation processes.

    OID: .1.3.6.1.4.1.3530.8.1.1.2.1.5.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Core: Number of Connections to Blackberry Infrastructure

    This monitor returns the number of connections between BES12 Core and the BlackBerry Infrastructure.               

    OID: .1.3.6.1.4.1.3530.8.1.1.2.100.1.0


    Core: Number of Failed Connections to Blackberry Infrastructure

    This monitor returns the number of failed connections between BES12 Core and the BlackBerry Infrastructure. 

    OID: .1.3.6.1.4.1.3530.8.1.1.2.100.2.0


    Core: Bytes Received from the Blackberry Infrastructure

    This monitor returns bytes received from the BlackBerry Infrastructure.

    OID: .1.3.6.1.4.1.3530.8.1.1.2.100.4.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Core: Bytes Sent to the Blackberry Infrastructure

    This monitor returns bytes sent to the BlackBerry Infrastructure.

    OID: .1.3.6.1.4.1.3530.8.1.1.2.100.5.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Android Notification Queue: New Notifications

    BES internally uses a queue to notify Android devices. This monitor returns the number of new notifications added to the Android notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.1.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Android Notification Queue: Size

    BES internally uses a queue to notify Android devices. This monitor returns the size of Android notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.1.2.0


    Android Notification Queue: Handled Notifications

    BES internally uses a queue to notify Android devices. This monitor returns the number of notifications taken from the Android notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.1.3.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Apple Notification Queue: New Notifications

    BES internally uses a queue to notify Apple devices. This monitor returns the number of new notifications added to the Apple notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.2.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Apple Notification Queue: Size

    BES internally uses a queue to notify Apple devices. This monitor returns the size of Apple notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.2.2.0


    Apple Notification Queue: Handled Notifications

    BES internally uses a queue to notify Apple devices. This monitor returns the number of notifications taken from the Apple notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.2.3.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals


    Blackberry Notification Queue: New Notifications

    BES internally uses a queue to notify BlackBerry devices. This monitor returns the number of new notifications added to the BlackBerry notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.4.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Blackberry Notification Queue: Size

    BES internally uses a queue to notify BlackBerry devices. This monitor returns the size of BlackBerry notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.4.2.0


    Blackberry Notification Queue: Handled Notifications

    BES internally uses a queue to notify BlackBerry devices. This monitor returns the number of notifications taken from the BlackBerry notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.4.3.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Device REST: Notification Queue: New Notifications

    BES internally uses a queue to notify other types of devices (e.g. Windows). This monitor returns the number of new notifications added to the Device REST notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.7.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Device REST: Notification Queue: Size

    BES internally uses a queue to notify other types of devices (e.g. Windows). This monitor returns the size of Device REST notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.7.2.0


    Device REST: Notification Queue: Handled Notifications

    BES internally uses a queue to notify other types of devices (e.g. Windows). This monitor returns the number of notifications taken from the Device REST notification queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.7.3.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Download REST: Notification Queue: New Notifications

    BES internally uses a Download REST queue. This monitor returns the number of new notifications added to the queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.9.1.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.


    Download REST: Notification Queue: Size

    BES internally uses a Download REST queue. This monitor returns the size of the queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.9.2.0


    Download REST: Notification Queue: Handled Notifications

    BES internally uses a Download REST queue. This monitor returns the number of notifications taken from the queue.

    OID: .1.3.6.1.4.1.3530.8.1.1.3.9.3.0

    Note: This component has Count Statistic as Difference enabled. It will return the difference between two polling intervals.

     

    Portions of this document were compiled from the information found at http://help.blackberry.com/pl/bes12/12.1/administration/amo1423767310807.html and http://help.blackberry.com/pl/bes12/12.1/administration/amo1423500506135.html

    Last updated: 12/3/2015