SolarWinds Current Support and Documentation for Single Sign On (SSO), Smart Card: As of 27 July 2018
SolarWinds Orion
Suite 2017 and Higher
Guide: Setup Smart Card (CAC/PKI) User Authentication and STIG Securing for Orion 2017.1+
Legacy Guide: : Setup SSL and Enable Smart Card (CAC/PKI) User Authentication for Orion Web Console (Legacy)
Orion Product Modules:
Network Performance Monitor
NetFlow Traffic Analyzer
Network Configuration Manager
Voip & Network Quality Monitor
User Device Tracker
IP Address Manager
Database Performance Analyzer (Orion Module only)
Server & Application Monitor
Web Performance Monitor
Virtualization Manager
Storage Resource Manager
Log Manager for Orion
Web Performance Monitor can "run as" Domain Account with Certificate authentication to login to any website similar to how Users authenticate with Smart Cards.
Guide: Use WPM to create a Website Recording with Certificate Authentication for Availability
DameWare
Smart Card supported version 5.5+
Smart Card Multiple Certificate Supported version 10+
Note: When connecting, change Authentication to Smart Card Logon, enter your user ID, PIN, and Domain. If no user ID is entered, the default certificate will be used.
About Smart Card requirements - SolarWinds Help and Support
Smart Card authentication - SolarWinds Help and Support
Recommended Additional Guides:
- Centralized License Server authentication with CA issued Certificate: Bind a self-signed certificate to prevent Dameware client agent warnings during installation - SolarWinds Help and Support
- Dameware MRC Agent: Configuring Agent Security Connection Rules
- Install the Dameware client agent service on Windows computers - SolarWinds Help and Support
- Remove the DameWare Smart Card driver - SolarWinds Help and Support
- Send menu - SolarWinds Help and Support
- Error 1311: There are currently no logon servers available to service the logon request - SolarWinds Help and Support
- Excerpt from Authentication requirements and types - SolarWinds Help and Support
Known Issues with Smart Card Authentication
DameWare has identified the following known issues with Smart Card authentication.
Smart Card Authentication Fails Immediately After Startup
Smart Card authentication fails immediately after the remote system starts up because the remote system has not yet started the TCP service. Similarly, if the remote system has not started any of the following services, Smart Card authentication may fail:
- Smart Card Services (SCardSvr)
- Server Service
- NetLogon Service
To resolve this issue, give remote systems a short period to start the requisite services before you try to connect using Smart Card authentication. If you are trying to connect after sending a Mini Remote Control ping to the remote system, enter an appropriate value in the Connect Delay field on the Mini Remote Control Ping dialog. For additional information, see MRC Ping dialog.
Log & Event Manager
Smart Card Supported since version 6.3.1
Set up single sign-on (SSO) in LEM - SolarWinds Help and Support
Database Performance Analyzer
Smart Card Support for all versions, Smart Card support also in the Orion Integration Module.
Configure DPA for Single Sign-On (SSO) - SolarWinds Help and Support
Note: Solarwinds will ONLY support the product specific configuration for SSO and NOT the configuration of Kerberos, card setup, or configuring browser to work with Single-Sign-On, etc.
Web Help Desk
Smart Card supported since version 12.2
Configure Web Help Desk 12.2 for Common Access Card (CAC) systems - SolarWinds Help and Support
Note: Solarwinds will ONLY support the product specific configuration for SSO and NOT the configuration of Kerberos, card setup, or configuring browser to work with Single-Sign-On, etc.
