Cisco Call Manager Express 10.x

Version 1

    This template assesses the overall performance of Cisco Call Manager Express 10.x by using the SNMP protocol.


    Prerequisites: SNMP enabled on the Cisco Call Manager 10.x. The following article provides information on how to enable SNMP: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/4_2_3/ccmsrva/ccmsrva/sasnmp.html#wp1026907.

    Credentials: None. (Uses the SNMP public string assigned to the node).


    Monitored Components

    CCME: Enabled

         This monitor indicates whether the Cisco CallManager Express feature is enabled on the device. 

         True: (1) means that the CCME feature is enabled on this device.

         False: (0) means that the CCME feature is disabled.

     

    CCME: Active Phone Call Legs

         This monitor returns the active number of call legs contributed from the Cisco IP Phones and TAPI clients interacting with this device at this instance.

     

    CCME: Total Phones

         This monitor returns the total number of Cisco IP phones (Ephones) seen by this device since the last reset.

     

    CCME: Total Registered Phones

         This monitor returns the total number of Cisco IP phones currently registered to this device.

     

    CCME: Total Key Phones

         This monitor returns the total number of configured Cisco IP phones that are marked as Key phones on this device.

     

    CCME: Total Registered Key Phones

         This monitor returns the total number of Key Cisco IP phones currently registered to this device.

     

    SRST: Enabled

         This monitor indicates whether the Cisco SRST support is enabled or disabled. When enabled, the router is in fallback mode to provide call-handling support to IP phones. If disabled, all of the objects in this group have no significance.

     

    SRST: State

         This monitor indicates the current state of Cisco SRST feature on this router.

         Active - At least one IP or SIP phone is registered.

         Inactive - Cisco SRST has no IP or SIP phones registered.

     

    SRST: Total Registered SIP Phones

         This monitor returns the total number of SIP phones currently registered to the SRST router.

     

    SRST: SIP Call Legs

         This monitor returns the total number of SIP call legs routed through the SRST router since going active. This includes incoming and outgoing calls.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SRST: Minutes in SRST Mode

         This monitor returns the total accumulated number of minutes that router is active in SRST mode.

     

    NetFlow: Exported Bytes/sec

         This monitor returns the number of bytes exported per second.

     

    NetFlow: Exported Records

         This monitor returns the number of flow statistics records which were exported.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    NetFlow: Exported Packets

         This monitor returns the number of packets (udp datagrams) which were exported.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    NetFlow: Failed Exported Records

         This monitor returns the number of times a flow record could not be exported because of a pak allocation failure.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    NetFlow: Dropped Packets

         This monitor returns the number of export packets which were dropped at the time of ipwrite operation. The reasons for this failure are no FIB, adjacency failure, MTU failed, enqueue failed, IPC failed etc.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: TCP Send Failures

         This monitor reflects the total number of TCP send failures since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: UDP Send Failures

         This monitor reflects the total number of UDP send failures since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Remote Closures for TCP

         This monitor reflects the total number of Remote Closures for TCP since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Create Connection Failures for UDP

         This monitor reflects the total number of connection create failures for UDP since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Create Connection Failures for TCP

         This monitor reflects the total number of connection create failures for TCP since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Timed Out UDP Connections

         This monitor reflects the total number of UDP connections that timed out due to inactivity since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Timed Out TCP Connections

         This monitor reflects the total number of TCP connections that timed out due to inactivity since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Active UDP Connections

         This monitor reflects the total number of active UDP connections since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Active TCP Connections

         This monitor reflects the total number of active TCP connections since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Inbound Internal Server Responses

         This monitor reflects the total number of Internal Server Error (500) responses received by the user agent since system startup. Inbound Internal Server Error responses indicate that servers to which this system is sending requests have encountered unexpected conditions that prevent them from fulfilling the requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Outbound Internal Server Responses

         This monitor reflects the total number of Internal Server Error (500) responses sent by the user agent since system startup. Outbound Internal Server Error responses indicate that this system has encountered unexpected conditions that prevent it from fulfilling received requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Inbound Not Implemented Responses

         This monitor reflects the total number of Not Implemented (501) responses received by the user agent since system startup. Inbound Not Implemented responses indicate that servers to which this system is sending requests do not support the functionality required to fulfill the requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Outbound Not Implemented Responses

         This monitor reflects the total number of Not Implemented (501) responses sent by the user agent since system startup. Outbound Not Implemented responses indicate that this system does not support the functionality required to fulfill the requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Received Bad Gateway Responses

         This monitor reflects the total number of Bad Gateway (502) responses received by the user agent since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Sent Bad Gateway Responses

         This monitor reflects the total number of Bad Gateway (502) responses sent by the user agent since system startup.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Inbound Service Unavailable Responses

         This monitor reflects the total number of Service Unavailable (503) responses received by the user agent since system startup. Inbound Service Unavailable responses indicate that the server servicing this system's request is temporarily unavailable to handle the request.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Outbound Service Unavailable Responses

         This monitor reflects the total number of Service Unavailable (503) responses sent by the user agent since system startup. Outbound Service Unavailable responses indicate that this system is temporarily unable to handle received requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Inbound Gateway Time-out Responses

         This monitor reflects the total number of Gateway Time-out (504) responses received by the user agent since system startup. Inbound Gateway Time-out responses indicate that the server attempting to complete this system's request did not receive a timely response from yet another system it was accessing to complete the request.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Outbound Gateway Time-out Responses

         This monitor reflects the total number of Gateway Time-out (504) responses sent by the user agent since system startup. Outbound Gateway Time-out responses indicate that this system did not receive a timely response from the system it had accessed to assist in completing a received request.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Inbound SIP Version Not Supported Responses

         This monitor reflects the total number of SIP Version Not Supported (505) responses received by the user agent since system startup. Inbound SIP Version Not Supported responses indicate that the server does not support, or refuses to support, the SIP protocol version that was used in the request message.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Outbound SIP Version Not Supported Responses

         This monitor reflects the total number of SIP Version Not Supported (505) responses sent by the user agent since system startup. Outbound SIP Version Not Supported responses indicate that this system does not support, or refuses to support, the SIP protocol version used in received requests.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Received Precondition Failure Responses

         This monitor reflects the total number of Precondition Failure (580) responses received by the user agent since system startup. This response is returned by a UAS if it is unable to perform the mandatory preconditions for the session.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.

     

    SIP: Sent Precondition Failure Responses

         This monitor reflects the total number of Precondition Failure (580) responses sent by the user agent since system startup. This response is returned by a UAS if it is unable to perform the mandatory preconditions for the session.

         Note: This component has Count statistic as difference enabled. It will return the difference between two polling intervals.


    Portions of this document are based on the following Cisco information. Copyright 2015: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_0/admin/CUCM_BK_C136FE37_00_cisco-unified-serviceability-administration-90/CUCM_BK_C136FE37_00_cisco-unified-serviceability-administration-guide_chapter_0101.html#CUCM_TP_SCA00086_00

    Last updated 2/11/2015