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    Just like peanut butter and jelly, SolarWinds DameWare Remote Support (DRS) and Web Help Desk (WHD) work great together to create the perfect combination called "Help Desk Essentials." WHD is a robust help desk software that lets IT pros manage IT service requests and IT assets from an easy-to-use browser interface. DRS is a comprehensive remote support solution that includes a award-winning remote control tool and a full set of Active Directory and Windows administration tools. The Help Desk Essentials Pack gives IT pros all the tools they need to manage and resolve IT service requests without ever leaving their desks!