Instructions for Capturing the WOINST in Various Browsers
Note: It is critical that the woinst value be captured at the exact time of an error or suspected system malfunction
Chrome: Locating the Web Object Instance “WOINST” value
- Place cursor in a non-active location on the Chrome browser page and right click
- Select and click: “Inspect Element”
- In the area that appears at the bottom of the screen, select and click “Resources” from the top command bar
- Select and expand “Cookies” from the left hand column and select the appropriate address
- The woinst will be displayed and the value will be to the immediate right in the “Value” column. This is what we need to isolate your logs.
Firefox: Locating the Web Object Instance “WOINST” value
- At the bottom of the browser page, click “Settings” >options>privacy tab>
- Click the “Remove Individual Cookies link
- Navigate to the web help desk cookie
- Click on the woinst (cookie name) and look at the bottom
IE: Locating the Web Object Instance “WOINST” value
- First click F12 to open the developer tools
- Then click the network button on the left
- If you see a green pointer Then click it to enable network traffic capturing
- Then click refresh on the IE page
- Then click “Details” and then “Cookies” See the woinst value
If you have a blank screen, then click refresh on the IE page again