Customer Collaboration - Cisco Unified Contact Center Express 8.5(1) - Part 4

Version 2
               

     

    Vendor: Cisco

     

    Product Type: CUSTOMER COLLABORATION

     

    Product Line: CISCO UNIFIED CONTACT CENTER EXPRESS

     

    Model: Cisco Unified Contact Center Express 8.5(1) - Part 4

     

    End of Life Table

    End-of-Life Announcement DateEnd of Sale DateLast Shipment DateEnd of Software Maintenance DateEnd of HW Maintenance DateLast Date of Support
    February 24, 2014 August 25, 2014 November 23, 2014 August 25, 2015 N/A August 31, 2017

     

     

    End-of-Sale Product Part Number:  CCX-85-A-AP-LIC , CCX-85-A-AQM-LIC , CCX-85-A-CR-LIC , CCX-85-A-E-LIC , CCX-85-A-EHA-LIC , CCX-85-A-P-LIC , CCX-85-A-PHA-LIC , CCX-85-A-QM-LIC , CCX-85-A-S-LIC , CCX-85-A-WFM-LIC , CCX-85-ADDON , CCX-85-ADDON-LIC , CCX-85-AOBIVRLIC , L-CCX-85-A-AP-LIC , L-CCX-85-A-AQM-LIC , L-CCX-85-A-CR-LIC , L-CCX-85-A-E-LIC , L-CCX-85-A-EHA-LIC , L-CCX-85-A-P-LIC , L-CCX-85-A-PHA-LIC , L-CCX-85-A-QM-LIC , L-CCX-85-A-S-LIC , L-CCX-85-A-WFM-LIC , L-CCX-85-ADDON , L-CCX-85-ADDON-LIC , L-CCX-85-AOBIVRLIC ,

     

    Product Description:  CCX 8.5 ADDON Apprise Seat Qty 1 LICENSE ONLY , CCX 8.5 ADDON Adv Quality Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON Compliance Recording Named Seat Qty 1 LICENSE , CCX 8.5 ADDON ENHANCED Seat Qty 1 LICENSE , CCX 8.5 ADDON ENHANCED HA (Dual Server Cluster) Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM Seat Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM HA (Dual Server Cluster) Qty 1 LICENSE , CCX 8.5 ADDON Quality Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON STANDARD Seat Qty 1 LICENSE , CCX 8.5 ADDON Workforce Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON-Product /  UCSS pDelvery LICENSES ONLY , CCX 8.5 ADDON - pDelivery LICENSES ONLY , CCX 8.5 ADDON PRE Outbound IVR Port Qty 1 LICENSE ONLY , CCX 8.5 ADDON Apprise Seat Qty 1 LICENSE ONLY , CCX 8.5 ADDON Adv Quality Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON Compliance Recording Named Seat Qty 1 LICENSE , CCX 8.5 ADDON ENHANCED Seat Qty 1 LICENSE , CCX 8.5 ADDON ENHANCED HA (Dual Server Cluster) Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM Seat Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM HA (Dual Server Cluster) Qty 1 LICENSE , CCX 8.5 ADDON Quality Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON STANDARD Seat Qty 1 LICENSE , CCX 8.5 ADDON Workforce Manager Named Seat Qty 1 LICENSE , CCX 8.5 ADDON-Product /  UCSS eDelivery LICENSES ONLY , CCX 8.5 ADDON - eDelivery LICENSES ONLY , CCX 8.5 ADDON PRE Outbound IVR Port Qty 1 LICENSE ONLY ,

     

    Replacement Product Part Number: See Replacement Product Description

     

    Replacement Product Description: Customers are encouraged to migrate to the Unified Contact Center Express 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

     

    EOL Link: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-731138.html

     

    Data Sheet: www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/literature.html

     

    Download Software: http://software.cisco.com/portal/pub/download/portal/select.html?&i=!m&mdfid=270569179

     

    Install and Upgrade: N/A

     

    Configure: N/A

     

    Troubleshoot and Alerts: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-troubleshoot-and-alerts.html

     

    Release and General Information: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-general-information.html

     

    Reference Guides: N/A

     

    Design: N/A